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gomezm149
Aspirant
Aspirant

Hello,

 

Can I kindly get my my HomeKit token reset? I was able to add to HomeKit once and then the cameras never connected. So I removed it using the HomeKit app since the Arlo app kept telling me the hub was unresponsive no matter how many times I rebooted. 

Thanks!

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BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184 

gomezm149
Aspirant
Aspirant

Hello. It did not seem to work. Can you try again please?

gomezm149
Aspirant
Aspirant

Nevermind! It looks like it’s finally connecting. Thank you!

BrookeN
Arlo Moderator
Arlo Moderator

Thank you for the update. Have a great rest of your week.