Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Echo show does not work with Arlo as advertised. Have spent hours with tech support to no avail.

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tonycolomina
Aspirant
Aspirant

Just fails to show camera video all around on echo show. I bought for this reason alone. Waiting for arlo support. 

spents hours with Amazon tech support. It’s on Argos end & apparently this has been an ongoing issue for years with arlo. May have to switch cameras & send back to Costco. Does not work after trying all troubleshooting issue

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JessicaP
Arlo Moderator
Arlo Moderator

Hi tonycolomina,

 

Have you tried disabling and re-enabling the Alexa skill to see if that might help?

tonycolomina
Aspirant
Aspirant
Yes, about 20 times. 😂 it’s recognizing the skill & enabled. Just says camera can’t connect, check network connections. It’s all working great through the app, just not with the echo show.
I have tried everything with Amazon & Arlo customer support for hours. Finally gave up. Just don’t think it was meant to work in the first place. 👍🏻
Model: VMB3000 | Arlo Base Station
JessicaP
Arlo Moderator
Arlo Moderator

Since you've already contacted the support team, let me reach out to you via private message to gather more information from you.