Arlo|Smart Home Security|Wireless HD Security Cameras

Discovering your device. Please Wait; for Arlo VMB5000 when setting up Apple Homekit

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ChrisChensy
Guide
Guide

Hi, I think I had the same issue as the previous post (https://community.arlo.com/t5/Partner-Integrations/Apple-Homekit-stuck-at-quot-Discovering-your-devi...).

 

Could anyone please send a token reset request for me to reconnect to the Apple Homekit? 

Model: VMB5000 | Arlo Ultra SmartHub
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JessicaP
Arlo Moderator
Arlo Moderator

Hi ChrisChensy,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

ChrisChensy
Guide
Guide

Thanks. I've just added successfully. 

 

In fact, I found many cases had the same issue. Do you consider adding the reset request function in the app?

 

Chris