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Cannot connect to Homekit, please send reset token

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nbussch
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My base station is not being discovered while trying to set up Homekit with iOS 15. The firmware is up to date. It seems that a reset token has worked for other people.

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JessicaP
Arlo Employee Retired

Hi nbussch,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired

Hi nbussch,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?