Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

[ProChris20]

Hello all,

I am really hoping someone can help me with my issue as so far I've not been able to fix the problem.

A couple of weeks ago Arlo had a systems outage in Europe and since then I can't view any of my Arlo Ultra or Arlo Pro 3 cameras via my Amazon Echo Show. When I ask "Alexa show me xx" it responds "XX isn't responding, please check it's network connection and power supply" but the cameras are connected and viewable in the Arlo app no problem so connection and power aren't the issue.

I have spoken to Amazon and followed steps they recommended which also didn't fix the issue either. I decided a full reset of everything was in order to at least try this as a late resort and once again Alexa gives the same response. I am running Arlo Ultra, Arlo Pro 3, Arlo Pro 2 and a single Arlo Essentials which the Pro 2 and Arlo Essentials will work on the Echo Show but when asking for any of the Ultra or Pro 3 I always get the not responding reply.

For the fully reset I created a brand new Amazon account t give it the best shot of working and reset my Arlo equipment so I am at a loss as to what else I can try. I have emailed Arlo but I am hoping someone here will have an idea?

Many thanks.

[DripDrop]

Hot Garbage! Let's just get a mea culpa and get this fixed. This feature worked in the past! This also does not work with my Firestick. I have already posted the OS version etc

[HowToAvoidArt]

I've been fighting this since the around the time two-step authentication was enforced. Spots and Echos do not seem to work with anything newer than a first generation camera. Arlo Pro and newer seem to get the "device not responding, please check the...blah, blah, blah" We've all heard it enough.

Reboot of base station, router, and modem do not work.
Renaming the devices does not work.
Removing and readding the cameras will not work.
Factory resets on the Amazon devices do not work.

From the standpoint that one day this Alexa/Arlo feature was working - and users did nothing, but now it doesn't work - puts the issue in Arlo's lap.

How can we apply pressure to get a fix?

[HowToAvoidArt]

Is there an update to this? The problem is upsetting, but the lack of variable solutions is maddening.

[Cowfolder]

Hi. There is a ticket raised #42001086. However Arlo seem to not really care about fixing this, they have our money safely in the bank after all!
I find it amazing that the market leader in home security devices finds it impossible to integrate their products with the market leader in Smart Home assistant devices. It shows the contempt which Netgear have for their customers. I would suggest a campaign like the one previously waged against Sonos and simply take our custom elsewhere whilst highlighting the issues strongly in the press and social media.

[markg057]

Arlo continues to play games. Now they’re asking for my home network information including its network topology and model numbers for all of the network equipment! I am a consumer, who doesn’t have to understand the words network topology! I politely asked them if they could confirm that they have attempted this scenario in the lab with Amazon equipment.

[HowToAvoidArt]

My gut says that this  is either an inept tech looking for possible conflicts or they are trying to make the task so cumbersome that you give up.

I have this issue as well.
Other people have it, also.
Therefore, the issue exists outside of your network and your devices.

It's unlikely that everyone who has this problem has identical equipment causing interference, so the root of the issue is Arlo (as that is the only known thing we all have a problem with). Still,  I have about 60 devices on my networks, but I can provide the requested info. Contact me if you want me to provide them my network data....because yours or mine doesn't make a difference if we (and others) have the same problem.

[HowToAvoidArt]

Has anyone tried hard or factory resets on the base station and all the devices?

[dcfox1]

It has been working fine here lately after earlier posted problems. @HowToAvoidArt I would think 60 devices connected could have some interference issues. 

[Cowfolder]

Lucky you! I have 2 (of the newer devices) and still not working. Arlo won’t even confirm they have an Alexa Show in their lab to run a test with.
Extremely poor!!

[HowToAvoidArt]

60 devices is not much for a modern smart home. Especially if you have a good router, you've Tasmotized what you can, and don't use the 2.4 for anything but automation...as well as using as much Zwave and Zigbee as possible). 😉

I just tested again, only legacy cameras ("VMS3130"/firmware 1.6.297) work with Show/Spot.
My base station is connected by Ethernet to an AC88U which rules out OTA 2.4 congestion.
All cameras can be seen with the Arlo app on iOS14, Kindle Fire (9th gen), or even Android 6.0.1, as well as the web UI.
Not the Spot in front of me or the Show a floor up.

Since all devices are on the same 5Ghz network and working fine, why the Show/Spot on the same network, accessing the same data, choke on anything but a legacy Arlo cam points to the Alexa skill's coding or maybe the firmware of newer cams...but my Arlo Pros (VMC4030) have firmware 1.092.0.28_56_991 with no option to update it. Hence, the coding of the Alexa Skill looks to be the culprit.

I'm open to any other ideas because I am (well, was) using the motion detection on the legacy cams to trigger the feeds of the newer cams to eliminate the 10-20 second delay that Arlo is known for.

[DonMcJr]

Having the same issue. No problem with old Arlo Camera. My Arlo Pro 2 Cameras will not connect to my Amazon echo show. Used to work fine before I let the batteries run dead a month or two ago. Recharged them, all the cameras did and update and bam the pro 2s aren't detected... and its a shame I see this has been going on for 3 months now and there's not a fix??? Just tried my Backyard cam at 10:12pm Michigan time, Arlo Pro 2 and it didn't work....At 12:13 pm it worked on the Driveway which is just the Arlo....

[smtwork]

I have Arlo pro 2 and have some what of the same problem. My new Echo show 10 will not show my Arlo cameras and I tried a lot of the same things to solve the problem. I hope Arlo or someone can come up with an answer soon

[BMEWags]

Having the same issues with my Echo and my Show - my array of cameras worked great for months and now they don't. Seems like Arlo folks don't want to invest in their customer base. Believe I am going to stop Arlo monitoring and switch to a truly compatible camera system.

[DripDrop]

Just trying to bump this thread. Hello! ARLO! Do you care about this or are you more interested in using this forum to spam us with marketing emails in order to upgrade our equipment?

[DonMcJr]

I believe they just don't care! My arlo one cameras that don't have sound work on my echo show yet the Arlo 2 that have sound don't. And they all used to work fine earlier this year! Very BAD customer service and bad customer appreciation.

[Kdblaes]

I have connected all cameras through Arlo app. Everything works fine. Added all devices to the Amazon Echo Show 8 and it continually says the cameras are not responding. Spent a couple hours following Amazon’s tech support, including a factory reset on the device, disabling and enabling the skill. Nothing has fixed it. I also have Arlo video doorbell and it is connected and works just fine.

[JSSmith]

Yes, still broken.

[Biphnest]

Mine is still broken also. I contacted and chatted with ARLO support. The representative appeared helpful and interested but acted as if no one else is having the same issue. She promised to get back to me. Three months and still no resolution or follow-up. 

[DonMcJr]

They obviously don't stand behind their products...what a shame!

[DrDigital350]

I am having the exact same problem, i have the same devices. The echo show 8 shows the cameras but when i try to connect to them it says unable to connect to camera.  I also have WYZE cameras on my home network, they work without a glitch, they are cheaper and have more features. I hope Alro takes note and gets this issue fixed because spending 4 times more money for the Arlo devices which are advertised to function with the Echo Show 8 and then they dont is disappointing.  

[ShayneS]

If you are still experiencing this issue, can you try and reboot your Base Station/Smart Hub & camera > wait for 1 min > attempt the live stream again? Please let me know if the issue persists. 

[DonMcJr]

Has there been something new? Cause I have tried that MANY times and it doesn't help...are we gonna start the moderators telling everyone the possible fixes again or did your bug fix app building Crew actually do their job and fix the bugs and app issues?

[ShayneS]

Hi @DonMcJr

Performing this step will allow us to review your systems logs and where the issue may be occurring. Please try again and let me know so I can look in to this further.

[DonMcJr]

Well the 5 other times I've done that time the other 500 people that have done it should be sufficient. Why don't your techs buy the equipment and do the damn tests themselves and fix the damn issue?!

[dcfox1]

@DonMcJr  It is working fine here since several months ago. I have not seen 500 people posting  about it though.