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Re: Cannot View Arlo Ultra Or Pro 3 Cameras On Amazon Echo

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Mentor
Mentor

I have the amazon firestick and it is hit or miss. I have removed them from Alexa app and re added them in the app and it works for a while. I get the Buffering error that times out or cam is not responding or the cam is busy.  Other then that the Pro3 works fine with Arlo app and web page. I don't use it that often though on firestick. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Arlo Moderator
Arlo Moderator

Hello community,

 

The Arlo Development Team is currently investigating this issue with cameras not streaming with Amazon devices. May I ask if you can provide detailed device information on which devices you're trying to stream on?

 

Also, can you please try to stream, let it fail, then provide us a (TIME) of when you attempted to stream with your devices?

 

Thank you

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Mentor
Mentor

Firestick gen2 SW 6.2.7.3 version 6241047.1

Just tried to connect and  2 cams said on alexa the cam is busy after 5 seconds. One said not responding and one worked. Just one at a time. Then I came back and tried again and some connected again and some did not. It is Hit and miss. 

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Tutor
Tutor
My pro 3 cameras have been working for the last week on my echo 5 every time I have Checked, there has been no issues now. Thank you for fixing it.
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Guide
Guide

Mine seems to be back working and have been for about a week now so Arlo has done something which it would be nice to know what it was that broke?

 

I do have an issue with the odd few cameras and the names they were before the bug because some now won't respond and I have had to change the name of them and then they work fine (I did test this before the fix). I named my Floodlight as Floodlight before and now Alexa won't show it but have had to change it to Arlo Floodlight and it works.

 

It does seem there is still a bug there but the main part is working again.

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Mentor
Mentor

Tried it again at 5:08 pm EST and same result as the 3:37 post. 

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Arlo Moderator
Arlo Moderator

@dcfox1

 

Thank you for providing the requested timestamp.

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Arlo Moderator
Arlo Moderator

Hello community,

 

May I ask which Fire OS Version your Amazon devices currently have installed?

 

Thank you

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Mentor
Mentor

Fire OS 6.2.7.3 (NS6273/2773). Just checked for update. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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Aspirant
Aspirant
Still not working with the pro 2 cameras. The older ones with the non rechargeable batteries work absolutely fine. I’ve got a Alexa firestick and an echo show.
If it’s any help it seems that on the newer cameras the request to Alexa just times out too quick. It takes a good 10-15 seconds to connect the older camera but once connected it’s solid as a rock. The newer camera seems to time out after around 5 seconds and gives the ‘Arlo is not responding............’ message
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Aspirant
Aspirant
Experiencing the same issue with Arlo Pro 2 cameras in the way described by other users above. Opened a ticket with Arlo support.
Model: VMB3500 | Arlo Base Station
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Aspirant
Aspirant
Hi Mark, can you advise of ticket no. So I can reference it when I call support.
Model: VMB3500 | Arlo Base Station
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Mentor
Mentor

Can you guys respond to ShaneS request for the Fire OS version you have. 

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Aspirant
Aspirant
Hi. The fire stick is Fire OS 5.2.7.4. The OS on the echo show is Fire OS 6.4.3.9.
I’m no expert (although I was a server engineer) but I don’t think the OS is relevant in this case.
Model: VMB3000 | Arlo Base Station
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Arlo Moderator
Arlo Moderator

Thank you for the OS versions. I will continue to update this thread when more information is received.