Can’t connect to HomeKit

[Ninjja]

Not sure if I have the Ultra or Ultra 2 SmartHub. But it’s not connecting to the Home app. I read something about needing a token reset? How do I get one of those 

[ShayneS]

Hi @Ninjja 

Thanks for reaching out. At this time, the Pan and tilt camera is not compatible with the HomeKit app. I also see your smart hub is currently deactivated. If you're able to onboard it or bring it online, I can reset the home kit token for you and help you get this set up. 

Here's a KB article with more info on the compatibility and how to set up devices in HomeKit: https://kb.arlo.com/000063184/How-do-I-connect-my-Arlo-device-to-Apple-Home

[StephenB]

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@Ninjja wrote:

Not sure if I have the Ultra or Ultra 2 SmartHub. 

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Always useful to know what you have.

There are two smarthub models - the VMB4540 and the VMB5000.  There is a label on the hub that will tell you which you have.

Both are compatible with all Ultra cameras.  The VMB5000 is usually the one sold with Ultra cameras.  It has a microSD card slot on the bottom for local storage (optional feature).  The VMB4540 instead has a USB connection.

[ShayneS]

Hi @Ninjja 

Thanks for reaching out. At this time, the Pan and tilt camera is not compatible with the HomeKit app. I also see your smart hub is currently deactivated. If you're able to onboard it or bring it online, I can reset the home kit token for you and help you get this set up. 

Here's a KB article with more info on the compatibility and how to set up devices in HomeKit: https://kb.arlo.com/000063184/How-do-I-connect-my-Arlo-device-to-Apple-Home