Arlo|Smart Home Security|Wireless HD Security Cameras

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Estwing
Aspirant
Aspirant

I’d like to add my base station and doorbell cam to apple HomeKit, it used to work but I had to reset everything and now it doesn’t.

 

I believe you can send a token to reset the base station, if you could please 

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BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

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7 REPLIES 7
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Estwing
Aspirant
Aspirant

Bumping this up in the hope you can help!

BrookeN
Arlo Moderator
Arlo Moderator

I had already reset the token are you needing it reset again?

Estwing
Aspirant
Aspirant

Apologies for my post above, I missed your post.

That worked a treat, thank you!

Marlenekennamo
Aspirant
Aspirant
  • Need a token reset 
Marlenekennamo
Aspirant
Aspirant

Yes

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184