Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo camera not showing on Google home app

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Mikemac12
Aspirant
Aspirant
Hi I’m having trouble trying to view my cameras on google home app it says my cameras are offline but when using arlo app there active?
Model: VMB5000 | Arlo Ultra SmartHub
7 REPLIES 7
JessicaP
Arlo Moderator
Arlo Moderator

Hi Mikemac12,

 

Have you tried re-pairing your Arlo account to Google Assistant to see if that helped?

Andreas1986
Aspirant
Aspirant

Hello!

 

can anyone help me?

I have installed my cameras and successfully connected my arlo to google, all cameras is showing on my google home application i n my iPhone but when i try to open the cameras to look at them live i get the network failure message saying the camera is not connected to my wi-fi.

 

anyone got the same problem our do anyone have a solution to this problem?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
michaelkenward
Sensei Sensei
Sensei

Can the iPhone get into the Arlo account?

 

Is it just the "live" bit that doesn't work?


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
Andreas1986
Aspirant
Aspirant

The arlo app is working it's just the google home assistent app that's not working 

JessicaP
Arlo Moderator
Arlo Moderator

Hey Andreas1986,

 

Have you tried re-pairing your Arlo account to Google Assistant to see if that works?

Mikemac12
Aspirant
Aspirant
Hey mate yeah I have tried re pairing twice
JessicaP
Arlo Moderator
Arlo Moderator

Hey Mikemac12,

 

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.