Arlo camera not showing on Google home app

[Mikemac12]

Hi I’m having trouble trying to view my cameras on google home app it says my cameras are offline but when using arlo app there active?

[JessicaP]

Hi Mikemac12,

Have you tried re-pairing your Arlo account to Google Assistant to see if that helped?

[Andreas1986]

Hello!

can anyone help me?

I have installed my cameras and successfully connected my arlo to google, all cameras is showing on my google home application i n my iPhone but when i try to open the cameras to look at them live i get the network failure message saying the camera is not connected to my wi-fi.

anyone got the same problem our do anyone have a solution to this problem?

[michaelkenward]

Can the iPhone get into the Arlo account?

Is it just the "live" bit that doesn't work?

[Andreas1986]

The arlo app is working it's just the google home assistent app that's not working 

[JessicaP]

Hey Andreas1986,

Have you tried re-pairing your Arlo account to Google Assistant to see if that works?

[Mikemac12]

Hey mate yeah I have tried re pairing twice

[JessicaP]

Hey Mikemac12,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.