Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro fails to reset "Motion detected" to SmartThings hub

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vicz
Aspirant
Aspirant

I have several Arlo Pro cameras integrated with SmartThings, and I use "Motion detected" as a trigger to turn on some lights. Recently I notice that after there's no motion, the cameras stuck in "Motion detected" for a very long time then reset to "No motion" status. If the cameras is in "Motion detected" mode, and if there's new activity, a new automation won't be triggered.

 

Am I the only one having this issue? 

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ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

vicz
Aspirant
Aspirant

Thanks for the reply. I only tried to turned off the camera via app then turned it back on.

vicz
Aspirant
Aspirant

To be more specific, only turning off / on via SmartThings app can reset "Motion detected" status, but it's not working by using Arlo app. "Motion detected" status will be reset back to "No motion" in 1-3 hours, however that basically makes some of my routines useless. Thanks.