Arlo Pro 2 and Setting Up Apple HomeKit

[doghousestudio]

Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following directions to set up HomeKit under My Devices > Base Station... HomeKit does not appear. I have restarted reset and confirmed firmware on base sation as well as  software on my AppleTV... nothing helps. I dont see any kind of Apple HokeKit code on the device itself and it didn't have any packaging so there is no way to scan a code that way. So frustrating and spent so much time on this... many many hours. It shouldnt be this difficult yet here I am. Please, any suggestions?

Thank you

[iamcrd]

Hi,
can my token be reset as well?
Thank you

[ShayneS]

Hi @iamcrd

I have reset your token, please reboot your base station and try again.

[JJsrCamp]

My network wasn’t properly setup and now it is. Can my token be reset again?

[ShayneS]

@JJsrCamp

I have reset your token again.

[JJsrCamp]

Did not work after reset token. What are my next steps?

[aifreedom]

Worked for me after reset. I restarted the base station and could successfully add it to HomeKit.

[iamcrd]

Hi @ShayneS
That didn’t work for me. Tried restarting the base station several times. Even tried removing all devices and adding them again.
Could you please assist?
Thank you

[SommerhusPerlen]

Can you reset token for both my basestations, i am unable to add them to Homekit

[Cookman]

Could you please update my token as I added another basestation and cant connect it to homekit. 

The first one is connected but the second stalls on the "Requesting Homekit info" page

Mike

[ShayneS · Accepted solution]

The fix for this issue has started rolling out. Please update your Arlo mobile app manually from the iOS store to version 3.5.1 and if you're still experiencing the issue, reach out to me in a private message with your e-mail address and I can send your system a HomeKit token reset.

Thank you 

[Cookman]

Worked a treat Shayne,
Thankyou

[EmTuck]

Unable to add HomeKit. Can you send a reset token to my hub please?

[ajayduhan]

Hello Team,
Can you please help me to get the device setup up with HomeKit?
Thanks in advance

[ShayneS]

@ajayduhan

I have reset your token, please reboot your base station and try again.

[ajayduhan]

Thanks a lot, Shayne...

That worked like a charm.

[vhop]

Hi @ShayneS , could I get my token reset please?

[ShayneS]

@vhop

I have reset your token, please reboot your base station and try again.

[vhop]

That worked! Thank you!

[Scottparker999]

Hi. I’m having the same issues explained in this thread. How do I go about resetting the HomeKit token?

[ShayneS]

Hi @Scottparker999

I have reset your token, please reboot your base station and try again.

[OdysseyFit]

I’m having the same issue, nearly. My HomeKit access dropped off and my cameras disappeared after I updated my app. I can’t get HomeKit back and need it. 

[ShayneS]

@OdysseyFit

I reset 2/3 tokens, Your Arlo Q is appearing offline at the moment. Please bring it online and I can perform a token reset

[J053]

I'm having the same problem could I have a token reset?

[ShayneS]

Hi @J053

I have reset your token, please reboot your base station and try again.

[Blimmins]

Hi:

I need a token reset as well to get HomeKit working again.