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Arlo Pro 2 Not Connecting to Google Home. Getting message saying "Something Went Wrong Try Again".

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jsemerick
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Follower

I just purchased the Arlo Pro 2 System from Best Buy today. I opened up the box, set up the VMB4500 base and the 2 cameras. I updated all of the firmware for both the base and the two cameras. I went to add the Arlo cameras to my Google Home App. It let me log into my Arlo account but did nothing after that. Now when I try to add a new device and select Arlo under the brands of compatible devices I get a message that says "Arlo is Linked" and then it says "Something Went Wrong Try Again". I have tried looking for support on the forums here and it seems this is an ongoing problem. I cannot find a fix. Can someone offer a fix for this? If not I will be taking these straight back to Best Buy and purchasing a competitive brand. 

 

Some other things to note. Google Home is updated with latest firmware. I have the latest update to the Google Home App. I have the latest firmware for the Arlo base and cameras. 

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jguerdat
Guru Guru
Guru

Not sure what to tell you - it works fine here. Maybe unlinking and setting back up would help.