Arlo Pro 2 We cannot connect to Apple Homekit Please help!

[OlivierM]

Arlo Pro 2 (H8, firmware 1.092.0.19_26228)

Starting the app today on iPhone, it invited me to setup HomeKit !! YAhoo !!

Except that I stay stuck on this screen. There is no instruction or procedure aside of what you can read on the screenshot.

Tried to be near both cameras I have or close to the base ... nothing.

iPhone X, app version 2.7.7 (56) released april 9th, 2019

[Lucas1981]

Similar problem here. I updated the cameras and I see the homekit configuration to include the cameras on the system and nothing... waiting for long time. I think it is normal... I am sure it will be fixed soon.

[d23wilson]

Me too had the exact same experience when I awoke today (melb aus. 6am, so about 9 hours ago now)...and now the option to setup HomeKit devices has disappeared. No app update and no firmware update...a setting that is controlled by Arlo?

[Lucas1981]

Yes, I don’t have the HomeKit option too. I think they’ve found error on the configuration process... that would be the explanation because we have all the issue.

[oddmud]

I forgot to mention this in my other post. Im guessing this is my issue now as well. I remembered after seeing this post. I did try the homekit thingy, it stuck and now nothing works!

[OlivierM]

I confirm, the “HomeKit” menu has disappeared for me to now. Interesting. Without doing any firmware or app update. It might have been a “soft launch” that didn’t go well.

[oddmud]

Don’t stress, everyone is now having this issue. Firmware messed everything up, let’s see how long it takes for them to fix.

[stevdb]

I had the exact same thing happen and issue with HomeKit. My Arlo Pro 2 security is now compromised. When will the fix for this HomeKit bug be available? Please advise ASAP.

[oddmud]

I retried this morning, still nothing. Removed all the devices and started from scratch, still won’t connect. Finds the cameras and sets them up, but won’t connect live or record video.

[stevdb]

Is Arlo going to fix this HomeKit issue?

[oddmud]

Probably not on an Easter Sunday.

[JessicaP]

Hi everyone,

We're working to release firmware updates to allow for this integration to take place. We will make an announcement when HomeKit integration is completed.

[Rmrobles]

Some days ago, my iPhone showed a message from Arlo to integrate with HomeKit, it said a virtual HomeKit code would be generated. I was in a hurry and cancelled. I know this integration is a new feature and I’m excited about.

Now I cant find where I can connect my Arlo Pro into HomeKit?

Tried everything.

[halexmorph]

Any update on when this fix will be coming? I received an alert that I could add my devices to homekit a week ago, but was not at home at the time.  The process failed saying I needed to be on my wifi to complete, and now I can't figure out how to get it back so I can try again. Assuming once this fix is out i'll get another alert and can complete.

[Ryanr010284]

Has a firmware update been fixed to address this??? The only reason I bough the camera was for HomeKit integration.

[Sebastianchv]

When are we going to have a new firmware?

[BillDonna]

We just purchased Arlo Pro 2    3-wire-free HD security cameras (VMS4330P-100NAS)

We are unable to connect to Apple Homekit.   Is there a setup code available for us to connect with Homekit?

[JessicaP · Accepted solution]

HomeKit is now available for Pro and Pro 2 cameras, for more information on this and how to set up with HomeKit, take a look here: Apple HomeKit is now compatible with Arlo Pro and Pro 2 cameras!

HomeKit compatibility for Ultra is slated to be released in Q4. We will keep you updated as new information arrives.