Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 2 HomeKit problem

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  • ‎2021-09-23 05:39 PM
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LANTO
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Follower
‎2021-09-23 05:39 PM
How do I request a token reset? My app is still discovering and I can’t go to the next steps.
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JessicaP
Arlo Employee Retired
‎2021-09-24 07:28 AM

Hi LANTO,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired
‎2021-09-24 07:28 AM

Hi LANTO,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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