Arlo - Live view not supported on this device (Alexa App)

[ricardogordon1]

Hi Arlo Community, Live View works on my Echo devices but does not work with my Alexa app, I have a couple of Pro 4 and Essentials, and none seem to support live view in the app. Any suggestions on how to fix? Note I have removed and installed the skill twice and also removed and discovered the cameras three times to no avail. Thanks in advance

[JamesC]

ricardogordon1,

If it's working on your Echo devices, it sounds like you have it set up correctly. What happens when you try to live view in the app? Do you receive a specific error message? Do you have any trouble live streaming with the Arlo mobile app?

JamesC

[ricardogordon1]

Hi James,

Thanks for your response

The Arlo app works perfectly with no issue, but within the Alexa app (Android I haven't tried it on IOS)  I go to Devices > Cameras and see the message on all Arlo cameras "Arlo - Live view is not supported on this device" I am running Android 13 & Android 12L, so the latest versions

[EbeyIsland]

Hello, 

  Have you been able to figured this out yet?  I am having the same trouble and nothing I do works. I have the Arlo Ultra cameras with the base station VMB5000r4. Maybe the base station isn’t compatible?  Thanks for any ideas!

[ricardogordon1]

Still no luck, working with Alexa support but their advice to uninstall and reinstall the skill did not work, ticket has been escalated I will let you know if I get resolution, good luck!

[EbeyIsland]

Thank you!  I’m going to keep trying too. Hopefully one of us can figure it out!