Arlo HomeKit setup failed

[salvioc]

Hi, I can’t add Arlo Base Station to HomeKit. Message is “HomeKit setup failed”. I read solution is to reset HomeKit token. How can I reset it? Many thanks

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[salvioc]

Hi JamesC,

many thanks.

I powered off and on the base station, but I have the same message and I can’t add it to Home app. Could you help me please?

[JamesC]

salvioc,

I've sent another token reset. If  you're still experiencing the same issue, you may need to factory reset and re-onboard your base station before trying again. Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC