Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo-Google Assistant “Something Went Wrong” Error Message

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claydog
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Hello and thanks in advance for your help!

 

I am running into what seems like a common issue integrating Arlo and Google Assistant/Google Home. When I follow the instructions in the Google Home app to set up a device Arlo shows up as a non connected service and when I click to set it up I get a brief message that says “Arlo linked” followed by another message that says “Something went wrong. Try Again”. The Arlo app is never opened to “authorize” the connection.

 

Because I have multiple Google accounts signing into my phone,  I can select a different email address from the upper right hand corner of the Google Home app...when I select any of my other email addresses I am taken to a “new” & empty google home where I can successfully add the arlo connection. The Arlo app automatically opens to a screen to authorize the connection. Strange, right? It appears to be some sort of issue specifically with my primary google account. 

 

To date I’ve been unsuccessful with working with Arlo support... I’ve deleted both the Arlo and Google home apps from my phone, reset the arlo base station, restarted the phone, etc. It’s the same situation and same pop ups each time. 

 

I’m using an iPhone 11 Pro version 14.6, the Arlo app version 3.2, the Google Home app version 2.37 and the Google Assistant app version 1.9.20109. 

 

Thanks in advance for any help y’all can provide!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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claydog
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Hey I thought I would reply back and say that I was eventually able to get this working… Though I don’t know what exactly led to it being fixed. One of the last experiments I tried was going into the Google home app and logging in with another Gmail account I own in the upper right hand corner. When I selected another Google account it brought me to a new home set up page (still in the google home app) where I added Arlo as an integration and it ironically worked. And then deleted the integration and went back over to my primary Google account for my Google home app, and re-added Arlo and it worked.

This was an extremely frustrating experience and I’m sorry I can’t replicate my solution exactly for you, but I hope this helps as an experiment to try.

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JessicaP
Arlo Moderator
Arlo Moderator

Hi claydog,

 

You mentioned you contacted the support team on your post. Let me reach out to you via private message to gather more information from you.

prues
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Hey Jessica just wondering if you had a solution for this as I am having the exact same problem?
I am using Arlo Baby and have iPhone 12
Model: ABC1000 | Arlo Baby
JessicaP
Arlo Moderator
Arlo Moderator

Hi prues,

 

Have you rebooting your Google Home device to see if the issue still happens?

 

You can also try removing your Arlo account from your Google Assistant account and re-connect it again. You can read here to learn how to re-add it back on: How do I connect my Arlo cameras to the Google Assistant app?

cmaxwell538
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I am also having this issue. When I go to set up device, it asks me to log into Arlo. It says “Arlo is linked” and then “Something went wrong. Please try again.” Haven’t been successful in getting this hooked up and have tried a variety of options.
Model: VMC2030 | Arlo Essential Spotlight Camera
JessicaP
Arlo Moderator
Arlo Moderator

Hi cmaxwell538,

 

Have you tried the troubleshooting steps shown above?

cmaxwell538
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Hi, yes I have. Any other suggestions? Thank you!
claydog
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Hey I thought I would reply back and say that I was eventually able to get this working… Though I don’t know what exactly led to it being fixed. One of the last experiments I tried was going into the Google home app and logging in with another Gmail account I own in the upper right hand corner. When I selected another Google account it brought me to a new home set up page (still in the google home app) where I added Arlo as an integration and it ironically worked. And then deleted the integration and went back over to my primary Google account for my Google home app, and re-added Arlo and it worked.

This was an extremely frustrating experience and I’m sorry I can’t replicate my solution exactly for you, but I hope this helps as an experiment to try.

View solution in original post

cmaxwell538
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Aspirant
Hi! Thank you!! I did try this too and it did not work but I’ll give it another go, because, who knows! 🙂
cmaxwell538
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Hi Jessica, I figured it out. You have to log into Arlo in the Google Assistant with the “parent account.” I am an invited user. Thank you!