Can we hurry up with the updates please? This is OBVIOUSLY a HUGE issue. Check out Reddit, check out this forum. ARLO....LISTEN UP, you are going to start bleeding customers if you can't figure out how to properly support them and the integrations you promise when we pony up big bucks for these cams. FYI...Wyze has a $20 camera with motion and streams to Alexa beautifully. Also, why does a BABY CAM, made for monitoring BABIES, only have a 30 min timeout on a web browser? Heaven forbid we actually want to .....oh I don't know....MONITOR OUR BABIES!!!!
Seriously, step it up Arlo.
Same issue here. I bought the baby camera to use it with Alexa (since Arlo cancelled the launch of an Arlo display device).
I bought it in April, tested it, everything was fine. Now that I actually have the baby to monitor, it doesn't work anymore.
Fix it fast or I'll send you my wife (she is not happy about this...)!
My wife is already requesting refunds and perhaps a wave of these requests will force them to realize the issue. They can’t ignore this forever and all we want is a response; otherwise we’ll have to send in all the bad reviews.
I bought my Arlo Baby cam last year and I just bought my Amazon Echo Show 5 in order to use as a monitor to my Baby Arlo cam. I'd like to know when Arlo will fix this issue.
Don't hold your breath. Arlo, and by extension, Netgear have essentially given their customer base a middle finger by destroying a feature that was there when we decided to purchase their product and now won't even have the decency to respond to their customer base about it. Cowards. Not too worry though, twitter and reddit are on to them and before long, they will lose enough repeat customers and revenue to perhaps start caring. But it will be too late. Sell off your arlo gear now while you still can and get something that works as advertised. That's my two cents.
Any updates? Can someone from Arlo actually let us know what is going on? I dont want to have to get rid of all my alro gear because the baby arlo wont work on the SHow, but if it comes down to it I will have too.
I want to also add that I've been waiting to chat with an agent for over 30 minutes. I also pay for the storage services. I know I'm not the only who's invested much of their hard earned dollars into your products, but you guys need to figure out how to address these problems in a more timely fashion. WHY DO YOU HAVE SUCH TERRIBLE CUSTOMER SERVICE????!!! Come on Arlo! Take care of the people that have supported you and allowed you to grow.
Reset up the skill
Unlink/link the cameras
Echo show says”please hold”, looks to be “trying” and then shuts off every time!!
This used to work for 20-30 minutes at a time, but now I get 5-10 seconds before the Echo Show reverts to its home screen.
It used to work (though with occasional difficulty when first connecting) but something broke on either the Arlo or Amazon side and now one of my Echo Shows connects for a few seconds before disconnecting and the other two are stuck attempting to connect. The lack of fix or worse, acknowledgment of the problem, has led me to write off Arlo as a future option for any of their products. I picked up a Ring indoor camera and it works flawlessly..
I've discovered today I'm having pretty much the exact same problem. None of my three of my Arlo Pro 2 Cameras will now display the feed on either of my Echo Show's although they did work fine several months ago.
When I ask it to show the feed, there is virtually no pause/attempt to connect before Alexa says the camera isn't responding.
I've tried everything I can think several times each of including
- Disable and re-enable the Arlo UK Skill
- Remove and re-add the Cameras in the Alexa App
- Reboot the Arlo Base
- Change the Device names in both Arlo and Alexa
- Reboot both Echo Shows
Very frustrating given this was working previously. I'm also on the same version of camera firmware as the last poster: 18.104.22.168_34_118
I know this has been mentioned before but has anyone actually come up with a solution to this issue. My baby arlo doesn't stream consistently to the echo show. Both devices updated, restarted and rebooted, and still no joy.
Like many I need to have the device be able to stream to a monitor and not my phone or laptop...it's redundant otherwise.
Thanks in advance
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