Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Apple TV - Arlo App only shows 1st floor but not ground floor

Reply
Discussion stats
  • 3 Replies
  • ‎2019-01-07 12:24 AM
  • 2346 Views
  • 0 Likes
  • 2 In Conversation
mb_alain
Aspirant
Aspirant
‎2019-01-07 12:24 AM

I'm using the Arlo App on Apple TV.  I have two base stations in the house - ground floor and 1st floor.  As of today, on the Apple TV Arlo App, I can only see the cameras associated to the 1st floor base staiton and not the ground floor.  I deleted the app from Apple TV and reinstalled it but the issue is still there.  Any advice? Thx

Labels:
0 Likes
Reply
Message 1 of 4
2,346
3 REPLIES 3
steve_t
Master Master
Master
‎2019-01-07 12:29 AM

Is the Grant Access facility still working on other platforms?

0 Likes
Reply
Message 2 of 4
2,344
mb_alain
Aspirant
Aspirant
‎2019-01-07 01:48 AM

if i look at my arlo app on my phone, i can see all of the cameras.  Is that what you're asking?

0 Likes
Reply
Message 3 of 4
2,339
steve_t
Master Master
Master
‎2019-01-07 12:13 PM

Yes. Hmmm.... I guess something broke with Apple TV compatibility. Probably best to scroll down to the bottom of the page and click Contact Support and open a support ticket

0 Likes
Reply
Message 4 of 4
2,314
Discussion stats
  • 3 Replies
  • ‎2019-01-07 12:24 AM
  • 2347 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.