Arlo|Smart Home Security|Wireless HD Security Cameras

Apple TV - Arlo App only shows 1st floor but not ground floor

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mb_alain
Aspirant
Aspirant

I'm using the Arlo App on Apple TV.  I have two base stations in the house - ground floor and 1st floor.  As of today, on the Apple TV Arlo App, I can only see the cameras associated to the 1st floor base staiton and not the ground floor.  I deleted the app from Apple TV and reinstalled it but the issue is still there.  Any advice? Thx

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steve_t
Master Master
Master

Is the Grant Access facility still working on other platforms?

mb_alain
Aspirant
Aspirant

if i look at my arlo app on my phone, i can see all of the cameras.  Is that what you're asking?

steve_t
Master Master
Master

Yes. Hmmm.... I guess something broke with Apple TV compatibility. Probably best to scroll down to the bottom of the page and click Contact Support and open a support ticket