Apple HomeKit

[tfa225]

I need a token reset please 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

[tfa225]

Thanks! This worked for me until my ATT fiber went down. I’m back up now but no HomeKit. Do we lose the token if internet reboots? 
Please resend 

[BrookeN]

I reset the token again. Please follow the previous steps. 

[tfa225]

Latest Arlo app update removed HomeKit. Please reset the token again. Any idea what is causing HomeKit getting removed? I’m sorry you have to keep resetting the token.

[BrookeN]

No worries at all that is why I am here. It has been reset. 

https://kb.arlo.com/000063184

[tfa225]

Thank you. After restarting the Arlo base station, the HomeKit option is not there.

[BrookeN]

Maybe you will need to restart the HomePod?

[tfa225]

I checked again this afternoon and the HomeKit option was there. No restart of HomePod was necessary. Working as expected now. Thank you l. 

[BrookeN]

Thank you for the update. Have a great weekend. 

[tfa225]

Another app update and I need another token reset please.

[tfa225]

Is BrookeN or any other mods around? I need a token reset please.

[StephenB]

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@tfa225 wrote:

Is BrookeN or any other mods around? I need a token reset please.

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Might need to wait until Monday.  Weekend mod coverage is fairly light.

[tfa225]

Thanks. I’ve actually been waiting since 4/23/26. That was my last request and no one has replied

[StephenB]

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@tfa225 wrote:

Thanks. I’ve actually been waiting since 4/23/26. That was my last request and no one has replied

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I'm tagging @BrookeN since it's possible they just missed your post.

Suppport will also do this if you have a subscription.  Or if you live in the US or Canada - in which case you can call  1-877-427-5680 6:00a.m. - 8:00p.m. PST (even w/o a subscription).

[tfa225]

thanks Stephen. I wasn’t sure about support options anymore. I’m in the US but don’t have a subscription. That said, the toll free # will help me but online support through the app will not?

[StephenB]

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@tfa225 wrote:

I’m in the US but don’t have a subscription. That said, the toll free # will help me but online support through the app will not?

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Yes, that is my understanding.

[BrookeN]

@tfa225 did you reach out to support or are you still needing a token reset? I would be more then happy to help if you are still needing the reset. 

[tfa225]

I have not reached out to support yet. Please reset my token. Thanks!

[BrookeN]

It appears the basestation is offline. I cannot reset the token until the basestation is back online. Please get your basestation online and reach back out and I will reset that token. 

[tfa225]

Brief power outage but it should be back up now 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

https://kb.arlo.com/000063184

[tfa225]

After the reboot I still have no HomeKit option

[tfa225]

@BrookeN  Should I factory reset my base and re-add the cameras ?

[BrookeN]

You can just do a reboot at first, generally that is all that needs done.