Apple HomeKit stuck on “Discovering your device. Please wait."

[Jlight5]

Hi there,

I'm reading other posts where customers are receiving token resets for their base station then power cycling in order for Apple HomeKit to pair with Arlo devices. Can I please have some assistance with this as well?

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[xlsbri03]

Hello James my HomeKit also isn’t working can you send the token please.

[JamesC]

xlsbri03,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Scotytg]

Hi there, so I have the same issue, would you reset my token as well?

[JamesC]

Scotytg,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Retired_Member]

I am having the same issue as well where I cannot get past the “Discovering your device. Please wait.” and unable to add to HomeKit. Can you please assist as the phone support was unable to resolve my issues. 

Model

VMB5000r4

S/N	5GH29177A283E

FW	1.21.1.0_1429_898b168

[Nick-Leverett]

Hi @JamesC 

As of yesterday, I am also having the same issue, where my cameras in HomeKit are not responding and I am unable to do the HomeKit Setup again as I get stuck on "Discovering your device. Please wait".

I also have a VMB5000r4 running 1.21.1.0_1429_898b168

[JamesC]

JBuchanan63, Nick-Leverett

New firmware is now available resolving the issue some VMB5000 users were experiencing with HomeKit integration. Your SmartHub should have automatically received the update (version 1.21.1.0_1431_9611cf3) overnight. Please test again and let us know if you're still experiencing an issue.

JamesC

[Nick-Leverett]

Hi @JamesC 

After checking that the firmware was updated, and power cycling the base station, unfortunately the same issue still remains, and I cannot do the HomeKit setup. Please advise.

[JamesC]

Nick-Leverett,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Nick-Leverett]

Ok great, thank you @JamesC , that has now fixed the problem.

[NatureScribe41]

I am having a similar issue. @JamesC please reset my Homekit token.

[NatureScribe41]

Contacted live chat and resolved the issue with a toke reset and basestation reboot.

[rodrigoeddy]

I have the same issue, May I have a token reset please?

[JamesC]

rodrigoeddy,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[meran5497]

Require token rest as well please. 

[BrookeN]

@Jlight5 and @meran5497  I have reset the tokens for you both. You will need to reset the smarthub/base station. 

[nattygsmith]

I also am having this issue! My camera and doorbell weren't showing up in Apple Home like they used to, so I removed them. Now I'm trying to re-add them using the app, but it's stuck on the "Discovering your device..." screen. Please help!

Doorbell model AVD1001

Base station VMB4000r3

[JDobber]

I need the same token reset. I am also stuck on “Discovering your devices”

[Balboaf]

Hello James:

can you send me a token reset please?🙏🏻 

thank you 

[Oakbourne]

Can I get a reset please? I’ve changed HomeKit hub and now stuck at discovering devices. Thanks.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[wanderingpilot]

please send me a reset token too

[2T0ez]

May I have a token as well please?