Apple HomeKit stuck at "Discovering your device. Please wait."

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[Adds]

May I also pls receive a reset token.

Thank you

[Inzano]

My base is not discoverable when trying to connect to HomeKit.

Can you send me a token reset request to my base station? 
Thanks!

[Inzano]

My base is not discoverable when trying to connect to HomeKit.

[Inzano]

Can you send me a token reset request to my base station? 
Thanks!

[JessicaP]

Hi ethan_rose, gjsiemon, LCanato, Adds, and Inzano,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hey CopilotUK,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[richwklein]

I'm in the same boat. Stuck on discovery when trying to add to homekit. Can I get a reset as well?

[JessicaP]

Hey richwklein,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[D_W]

Hi,

I’ve had homekit integration work ok for a while until suddenly it didn’t. Tried to disconnect and reconnect, but as many in this thread I am stuck on the discovery. Can I kindly ask the same token reset that seems to have helped many others also ?

Thanks
D

[Herruco]

Added a home hub and now I can’t see my cameras when I try to set up Apple HomeKit. I can’t even see the base station now, I think I need a token reset. Can you help me out?

[JessicaP]

Hey D_W and Herruco,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Zzyzx]

Hi JessicaP,

Can I also get a reset token sent to my base station.  I'm having the same issues

Thanks

[Macgos]

I'm in the same boat as others. Stuck on discovery when trying to add to homekit. Can I get a reset as well?

[Jeremiahhouse08]

Hello Arlo Customer Service. I am having this same issue. I use a Google WiFi Router and all my apps / software are up to date. Can you resend a reset token for my Home Kit? 

[Meik360]

Please send me a reset token. ty

[JessicaP]

Hi Zzyzx, Macgos, Jeremiahhouse08, and Meik360,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Macgos]

Hi - thanks for sending the reset token. However it still isn’t working and still stuck at the discovering stage. Very keen to get this working. Thanks

[Jeremiahhouse08]

Yea; still not working for me either. Unplugged for a good 5 minutes and plugged back in. I have the most updated app as well as the most updated Firmware (1.16.3.4_3614_c289687). I’ve read on other forums you guys might have an issue with it working with HomeKit on Mesh Routers...is this something you’ve looked into? 

[migman_2001]

May I also receive the token.

I am unable to add the Homekit back after they stopped working.

[JessicaP]

Hey Macgos and Jeremiahhouse08,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Hi migman_2001,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station?  Thanks,

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

[Collin_carter]

Can you send me another token reset request to my base station?  Thanks,

[JessicaP]

Hi Collin_carter,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Inzano]

Hei, Jessica!

What about me? I’ve asked for a reset token, but got no reply 😕

[JessicaP]

Hi Inzano,

I've already sent a token reset request to your Base Station on Nov 9: Re: Base Station HomeKit

Hi ethan_rose, gjsiemon, LCanato, Adds, and Inzano,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[wase4711]

Hi there;

Have the new ultra 2, which is supposed to work with home kit, but I get the same message others have; I am rebooted the base, but still no good..

Can you help?

thanks!

[JessicaP]

Hi wase4711,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Maverickbiff]

I have the same issue after removing the hub as it had stopped responding can you send a reset token to mine please? really frustrating

[JessicaP]

Hi Maverickbiff,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?