Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
slash128
Luminary
Luminary
‎2020-09-25 09:48 AM

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

Labels:
Message 1 of 614
93,138
613 REPLIES 613
Adds
Aspirant
Aspirant
‎2020-11-07 01:11 PM
May I also pls receive a reset token.

Thank you
0 Likes
Message 76 of 614
5,322
Inzano
Aspirant
Aspirant
‎2020-11-08 12:13 PM
My base is not discoverable when trying to connect to HomeKit.
Can you send me a token reset request to my base station? 
Thanks!
0 Likes
Message 77 of 614
5,337
JessicaP
Arlo Employee Retired
‎2020-11-09 08:22 AM

Hi ethan_rose, gjsiemon, LCanato, Adds, and Inzano,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

Hey CopilotUK,

 

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Message 78 of 614
5,346
richwklein
Aspirant
Aspirant
‎2020-11-10 09:57 AM

I'm in the same boat. Stuck on discovery when trying to add to homekit. Can I get a reset as well?

0 Likes
Message 79 of 614
5,341
JessicaP
Arlo Employee Retired
‎2020-11-10 02:40 PM

Hey richwklein,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 80 of 614
5,334
D_W
Aspirant
Aspirant
‎2020-11-10 03:23 PM
Hi,

I’ve had homekit integration work ok for a while until suddenly it didn’t. Tried to disconnect and reconnect, but as many in this thread I am stuck on the discovery. Can I kindly ask the same token reset that seems to have helped many others also ?

Thanks
D
0 Likes
Message 81 of 614
5,329
Herruco
Aspirant
Aspirant
‎2020-11-10 08:38 PM

Added a home hub and now I can’t see my cameras when I try to set up Apple HomeKit. I can’t even see the base station now, I think I need a token reset. Can you help me out?

0 Likes
Message 82 of 614
5,325
JessicaP
Arlo Employee Retired
‎2020-11-11 08:33 AM

Hey D_W and Herruco,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 83 of 614
5,310
Zzyzx
Aspirant
Aspirant
‎2020-11-13 02:49 PM

Hi JessicaP,

Can I also get a reset token sent to my base station.  I'm having the same issues

 

Thanks

0 Likes
Message 84 of 614
5,308
Macgos
Aspirant
Aspirant
‎2020-11-14 03:34 AM

I'm in the same boat as others. Stuck on discovery when trying to add to homekit. Can I get a reset as well?

0 Likes
Message 85 of 614
5,303
Jeremiahhouse08
Aspirant
Aspirant
‎2020-11-15 05:36 PM

Hello Arlo Customer Service. I am having this same issue. I use a Google WiFi Router and all my apps / software are up to date. Can you resend a reset token for my Home Kit? 

0 Likes
Message 86 of 614
5,290
Meik360
Aspirant
Aspirant
‎2020-11-16 02:03 AM

Please send me a reset token. ty

0 Likes
Message 87 of 614
5,292
JessicaP
Arlo Employee Retired
‎2020-11-16 07:39 AM

Hi Zzyzx, Macgos, Jeremiahhouse08, and Meik360,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 88 of 614
5,283
Macgos
Aspirant
Aspirant
‎2020-11-16 08:01 AM
Hi - thanks for sending the reset token. However it still isn’t working and still stuck at the discovering stage. Very keen to get this working. Thanks
0 Likes
Message 89 of 614
5,282
Jeremiahhouse08
Aspirant
Aspirant
‎2020-11-16 08:37 AM

Yea; still not working for me either. Unplugged for a good 5 minutes and plugged back in. I have the most updated app as well as the most updated Firmware (1.16.3.4_3614_c289687). I’ve read on other forums you guys might have an issue with it working with HomeKit on Mesh Routers...is this something you’ve looked into? 

0 Likes
Message 90 of 614
5,279
migman_2001
Luminary
Luminary
‎2020-11-16 09:47 AM

May I also receive the token.

I am unable to add the Homekit back after they stopped working.

 

 

0 Likes
Message 91 of 614
5,277
JessicaP
Arlo Employee Retired
‎2020-11-16 02:15 PM

Hey Macgos and Jeremiahhouse08,

 

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

Hi migman_2001,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 92 of 614
5,272
Collin_carter
Aspirant
Aspirant
‎2020-11-16 06:57 PM
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
0 Likes
Message 93 of 614
5,265
JessicaP
Arlo Employee Retired
‎2020-11-17 08:25 AM

Hi Collin_carter,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 94 of 614
5,249
Inzano
Aspirant
Aspirant
‎2020-11-17 01:00 PM

Hei, Jessica!

 

What about me? I’ve asked for a reset token, but got no reply 😕

0 Likes
Message 95 of 614
5,246
JessicaP
Arlo Employee Retired
‎2020-11-17 01:36 PM

Hi Inzano,

 

I've already sent a token reset request to your Base Station on Nov 9: Re: Base Station HomeKit

Hi ethan_rose, gjsiemon, LCanato, Adds, and Inzano,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 96 of 614
5,240
wase4711
Luminary
Luminary
‎2020-11-18 10:31 AM

Hi there;

 

Have the new ultra 2, which is supposed to work with home kit, but I get the same message others have; I am rebooted the base, but still no good..

Can you help?

 

thanks!

0 Likes
Message 97 of 614
5,233
JessicaP
Arlo Employee Retired
‎2020-11-18 03:59 PM

Hi wase4711,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 98 of 614
5,229
Maverickbiff
Aspirant
Aspirant
‎2020-11-19 11:17 AM

I have the same issue after removing the hub as it had stopped responding can you send a reset token to mine please? really frustrating

0 Likes
Message 99 of 614
5,223
JessicaP
Arlo Employee Retired
‎2020-11-19 03:56 PM

Hi Maverickbiff,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 100 of 614
5,222

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.