Apple HomeKit stuck at "Discovering your device. Please wait."

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[ArloD]

I am having the same problem with the Arlo Pro 2 base station not being able to connect to HomeKit. Can you send me a token as it seems that is the way to get it to work.

[Chelala]

Hi, I have this very same problem. Would you do the same for my account, reset the HomeKit token, please ? I can't add it back to Apple HomeKit, after remove it from Apple Home App

regards,

[koryharvey]

Hello, can I get a reset for my base station as well? Thank you!

[JessicaP]

Hi Parkerk,

I've sent a token reset request to your Arlo Baby that should resolve the issue. Please reboot your Arlo Baby camera (you can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

Then try setting up HomeKit again using these instructions: How do I set up an Arlo Baby camera with HomeKit?

Hi ArloD, Chelala, koryharvey,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[Chelala]

Hi Jessica any chance to create a button in my Arlo area specific for this scenario?
That was the solution, thanks

[Snokingunn]

Can’t connect to Apple home kit with Arlo pro 3

[JessicaP]

Hi Snokingunn,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[CharlC]

I cannot add my system to Homekit anymore. Can someone please assist me with a token reset?

[JessicaP]

Hi CharlC,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[StarboardMA]

Hello, I need a reset token request as HomeKit stopped connecting today. And I cannot reconnect. Thx in advance!

[JessicaP]

Hi StarboardMA,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[AlphaCluster]

My system has disconnected from HomeKit as well can I get a reset token sent to mine as well?

[JessicaP]

Hi AlphaCluster,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[Thymegatampon]

Hi, I am having the same issue being stuck at "discovering your device please wait" screen when trying to add to homekit.  Can you send send me the token reset request please?

[JessicaP]

Hi Thymegatampon,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[Thymegatampon]

Hi - I am still stuck at discovering your devices after your token reset. I have taken the power off and left the unit for 10 seconds and then plugged back in. The unit is back up, my cameras are armed, but I am still stuck at discovering devices please wait.

[JessicaP]

I've sent a token request to your Base Station. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Gtot]

I have same issue .- hanging in HomeKit  - searching for device…..

[JessicaP]

Hi Gtot,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[andrew_g12]

Hi, my homekit was reset today. Could you please send a reset token?

[Gtot]

Thanks 🙂 Works now

[JessicaP]

Hi andrew_g12,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[sd8009467]

My base is not discoverable when trying to connect to HomeKit.
Can you send me token reset request to my base station? Thanks,

[JessicaP]

Hi sd8009467,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

[vdiatlovich]

My Homekit connection got lost and I need a token reset as well please.

Thank you,

-Victor