Arlo|Smart Home Security|Wireless HD Security Cameras

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slash128
Guide
Guide

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

613 REPLIES 613
ArloD
Aspirant
Aspirant
I am having the same problem with the Arlo Pro 2 base station not being able to connect to HomeKit. Can you send me a token as it seems that is the way to get it to work.
Chelala
Guide
Guide

Hi, I have this very same problem. Would you do the same for my account, reset the HomeKit token, please ? I can't add it back to Apple HomeKit, after remove it from Apple Home App

 

regards,

koryharvey
Aspirant
Aspirant
Hello, can I get a reset for my base station as well? Thank you!
JessicaP
Arlo Employee Retired

Hi Parkerk,

 

I've sent a token reset request to your Arlo Baby that should resolve the issue. Please reboot your Arlo Baby camera (you can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

 

Then try setting up HomeKit again using these instructions: How do I set up an Arlo Baby camera with HomeKit?

 

Hi ArloD, Chelala, koryharvey,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

Chelala
Guide
Guide
Hi Jessica any chance to create a button in my Arlo area specific for this scenario?
That was the solution, thanks
Snokingunn
Aspirant
Aspirant
Can’t connect to Apple home kit with Arlo pro 3
JessicaP
Arlo Employee Retired

Hi Snokingunn,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

CharlC
Aspirant
Aspirant
I cannot add my system to Homekit anymore. Can someone please assist me with a token reset?
JessicaP
Arlo Employee Retired

Hi CharlC,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

StarboardMA
Aspirant
Aspirant
Hello, I need a reset token request as HomeKit stopped connecting today. And I cannot reconnect. Thx in advance!
JessicaP
Arlo Employee Retired

Hi StarboardMA,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

AlphaCluster
Aspirant
Aspirant

My system has disconnected from HomeKit as well can I get a reset token sent to mine as well?

JessicaP
Arlo Employee Retired

Hi AlphaCluster,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

Thymegatampon
Aspirant
Aspirant

Hi, I am having the same issue being stuck at "discovering your device please wait" screen when trying to add to homekit.  Can you send send me the token reset request please?

JessicaP
Arlo Employee Retired

Hi Thymegatampon,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

Thymegatampon
Aspirant
Aspirant

Hi - I am still stuck at discovering your devices after your token reset. I have taken the power off and left the unit for 10 seconds and then plugged back in. The unit is back up, my cameras are armed, but I am still stuck at discovering devices please wait.

JessicaP
Arlo Employee Retired

I've sent a token request to your Base Station. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Gtot
Aspirant
Aspirant

I have same issue .- hanging in HomeKit  - searching for device…..

JessicaP
Arlo Employee Retired

Hi Gtot,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

andrew_g12
Aspirant
Aspirant

Hi, my homekit was reset today. Could you please send a reset token?

Gtot
Aspirant
Aspirant
JessicaP
Arlo Employee Retired

Hi andrew_g12,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

sd8009467
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me token reset request to my base station? Thanks,
JessicaP
Arlo Employee Retired

Hi sd8009467,

 

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power), allow the Base Station/SmartHub to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

vdiatlovich
Aspirant
Aspirant

My Homekit connection got lost and I need a token reset as well please.

 

Thank you,

-Victor