Arlo
Support

slash128 · ‎2020-09-25

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

MichalL · ‎2020-12-12

Hi JessicaP I have 2 base stations One is workin fine with homekit but the other VMB4000 is stuck on discovering. Can you send token reset to that base station? thanks in advance.

Semag102 · ‎2020-12-12

Hi JessicaP,

My ARLO is also stuck at the discovery page when trying to add to HomeKit. Can you please send a reset token to my base station?

Thanks

aerys · ‎2020-12-12

Thanks. I followed the instructions you mentioned, cycling power on the base station. After booting up and attempted to setup homekit again the on base station, it is still stuck on “Discovering Your Device” step

migman_2001 · ‎2020-12-12

Please resend me the token.

etblack · ‎2020-12-14

I've seen elsewhere that we need to reset the token?

JessicaP · ‎2020-12-14

Hi MichalL, Semag102, migman_2001, etblack,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Hi aeyrs,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

MichalL · ‎2020-12-14

Thanks JessicaP! I It worked!

LaseRedGT · ‎2020-12-15

I received a replacement smarthub and need a token reset please. Thank you!

aerys · ‎2020-12-16

Thanks Jessica! This one this time did the trick.

JessicaP · ‎2020-12-16

Hi LaseRedGT,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Netkat · ‎2020-12-16

Sorry to jump on the bandwagon but I have reset my HomeKit and cannot get my Arlo base station to HomeKit now.

I’m also getting “Discovering your device. Please wait” please could you send me the reset token?

Thanks

Darren

JessicaP · ‎2020-12-17

Hi Netkat,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Netkat · ‎2020-12-17

That's done the trick - thank you Jessica

rickbl · ‎2020-12-17

Firmware 1.16.3.4_3614_c289687

4 Pro2 cameras

IOS 14.3

Hello.

Same as many others, my Arlo system (app and HomeKit) have worked great for a long time. Sometime since October, HomeKit stopped working and the system disappeared. It still works fine in both local and remote from the app. I cannot discover HomeKit from the app nor the base station from HomeKit.

I have tried:

- Power on reset of VMB 4000 and cams

- Delete and reinstall of Arlo app

- Discovery of HomeKit from Arlo app

- Discovery of base station from HomeKit

I noted many successes here by reseting the token. Based on that, could you please reset mine so I can give that a try? Let me know if you need more info.

Thank you .. Rick

JessicaP · ‎2020-12-17

Hi rickbl,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

jschuster · ‎2020-12-17

I am trying to re-connect to HomeKit. This used to be working, but I guess something changed. In following the instructions I am stuck at "Discovering your device. Please wait." It appears you can send a token request to my base station that will make it work better upon rebooting.

Can you do this for me? Is there any extra information you need to get from me?

Jp746753 · ‎2020-12-18

My base is not discoverable when trying to connect to HomeKit.

Can you send me a token reset request to my base station?
Thanks!

JessicaP · ‎2020-12-18

Hi jschuster and Jp746753,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

jschuster · ‎2020-12-18

Thank you! That worked.

Sandiegoglasguy · ‎2020-12-19

Same problem here. Can I get a reset token. Thanks

Model VMB4000r3

rickbl · ‎2020-12-19

Thank you. That worked.

deruddre · ‎2020-12-20

Same problem

Impossible to connect to HomeKit

Please send me a token reset

Best regards

KhMeRA · ‎2020-12-20

I have the same problem as a lot of people have, Homekit stuck at discovery your device. Please wait..... I found the problem could be fix by resetting homekit token. Could you please send me a reset token for my Arlo base station VMB4000r3?

MichalL · ‎2020-12-20

Hi @JessicaP Can you send reset token to my VMB4000 Base station?

Thanks in advance.

JessicaP · ‎2020-12-21

Hi Sandiegoglasguy, deruddre, KhMeRA, MichalL,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

Arlo Support

Arlo App for Support

Arlo
Support

Arlo App
for Support