Arlo|Smart Home Security|Wireless HD Security Cameras
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krypttic
Luminary
Luminary
For the past week, my Apple Home app has said an Arlo update is available and tells me to use the Arlo app to update. However I see no options for updating within the app. What gives?
5 REPLIES 5
ShayneS
Arlo Moderator
Arlo Moderator

Can you try and remove the app and re-install it.

krypttic
Luminary
Luminary

Remove the Home app or the Arlo app?

ShayneS
Arlo Moderator
Arlo Moderator

You can try to re-install both apps if you like. It sounds like the Home App is the one having an issue. 

 

Thanks

krypttic
Luminary
Luminary

I included a screenshot in my original post.  The Home app is preinstalled on iOS and can't be removed.

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support