Amazon Alexa Failed Authentication

[Mav204]

I am trying to renew my Amazon Alexa “skill” as soon as it logs into Arlo, immediately I get “request has bed. Rejected” anyone able to help?

[Mav204]

I am trying to renew my Amazon Alexa “skill” as soon as it logs into Arlo, immediately I get “request has bed. Rejected” anyone able to help?

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Mav204]

as soon as I go into the AMAZON ALEXA app and the Arlo "skill" I log in, the next page it goes to "authenticate" about 1 second after that pages loads, I get a red banner with "failed" authorization.  I do not get an email or push on any of the devices we have. I can not upload pictures.

[ShayneS]

have you tried rebooting the device or adding the account via another hand held device? 

[Mav204]

how do I reboot the devise?  I have 4 pro 2  camera and a doorbell, and 2 base stations.  What do I reboot?

[ShayneS]

You can unplug or press the on/off button within the back of the base station and reboot your phone.

Thanks 

[jwessel363]

If you have upgraded your phone since you originally set up the cameras, open the Arlo app > Profile > Two-Step Verification, then select your new device. Next, try to enable the skill again and you should receive the push notification.