Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Accidentally remove my base station from home kit

Reply
Discussion stats
  • 3 Replies
  • 602 Views
  • 0 Likes
  • 2 In Conversation
xianyangwong
Aspirant
Aspirant

Accidentally removed my base station from my home kit. It would be great if you can 

1 ACCEPTED SOLUTION

Accepted Solutions
JessicaP
Arlo Employee Retired

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again with the given link above.

View solution in original post

3 REPLIES 3
JessicaP
Arlo Employee Retired

Hi xianyangwong,

 

You can follow these instructions to add your Arlo system to Apple HomeKit: How do I connect my Arlo camera to Apple HomeKit?

xianyangwong
Aspirant
Aspirant

Yes.. I have already tried that. I saw a lot of post in the forum request for a token request in order to re-add the base back to homekit

JessicaP
Arlo Employee Retired

I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again with the given link above.