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Homekit Problems - stalls at "Connecting to the Bridge"

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Ryanpadams6
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Cannot connect smarthub to homekit - stalls at “Connecting to the Bridge” after going through the Homekit workflow.. Please help!

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JessicaP
Arlo Employee Retired

Thanks for that screenshot. I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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JessicaP
Arlo Employee Retired

Hi Ryanpadams6,

 

Are you still experiencing this issue? If so, can you show a screenshot where it shows "Connecting to the Bridge"?

Ryanpadams6
Aspirant
Aspirant
JessicaP
Arlo Employee Retired

Thanks for that screenshot. I've sent a token reset request to your Base Station that should resolve the issue. Please reboot your Base Station (remove and reapply power) and allow the Base Station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?