Unable to set record time

[Richirich1]

Hello, I have 4 ARLO Pro cameras that are 1 month old. On 2of the cameras I cannot set a record time. The "slide bar" appears after tapping on the motion icon, but is frozen. I rebooted both of the cameras by removing the batteries and then re-syncing the cameras. While performing the rules on the cameras, the record time "slide bars" remains frozen. It is stuck at 10 seconds and will not allow me to increase the record time. Finally, I did a restart on the ARLO pro base unit with negative results. I would greatly appreciate any suggestions/guidance with this problem. Thank You, Richirich

[chuck159]

I'm having the same problem trying to adjust the video time to 30 seconds on my Android Samsung anyone have any answers

[steve_t]

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Richirich1 wrote:
Hello, I have 4 ARLO Pro cameras that are 1 month old. On 2of the cameras I cannot set a record time. The "slide bar" appears after tapping on the motion icon, but is frozen. I rebooted both of the cameras by removing the batteries and then re-syncing the cameras. While performing the rules on the cameras, the record time "slide bars" remains frozen. It is stuck at 10 seconds and will not allow me to increase the record time. Finally, I did a restart on the ARLO pro base unit with negative results. I would greatly appreciate any suggestions/guidance with this problem. Thank You, Richirich

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Are you doing it through the web interface or a mobile app? If so, which one?

[chuck159]

On my Arlo mobile app that's on my Android Samsung 7 Edge

[Richirich1]

I'm using a mobile app

[chuck159]

Go to Armed (rules) touch the pencil on the right next to record time ,scroll to record video press the pencil press the time you want to record go up and press save. Always press save when making any changes

[Richirich1]

I have done exactly that and the set record time slide bar will not move

[watchdog99]

you will need to set each "rule" you have set up for each camera you are changing the record time. example: go to mode> armed > rules > pencil > record video> pencil > make your changes > click save > click save again when it goes to the next page.