Unable to resolve host - android app

[abc123]

When I try to log in on my android app, i get thw following error message: "unable to resolve host "arlo.netgear.com": No address associated with hostname."  Any idea what's going on?

[jguerdat]

On WiFi or cell service?  If the former, it sounds like the router has a DNS issue.  You could try uninstalling and reinstalling the app as a first step...

[abc123]

Tried the app reinstall route and it still happened.  I was on my mobile -- it connects both to the cell network and to my Wifi, so not sure which I was using. I think it was connected to the Wifi primarily, so I suspect it is a Wifi-related problem.  Thanks!

[stacy7]

Hi i hav the same issue bt i tried reinstalling the app and it didnt work. Any ideas of what may be the peoblem? Thnks much

[jguerdat]

On WiFi or cell? Try both to be sure.

[Mongillo]

I'm having the same issues. I tried uninstall and reinstall on both. Hasn't helped

[mikeavs]

Tried on laptop, same thing! comes back saying "server not found". It can't even load the page

[Joryandsam]

I cannot log on to the website or my app it says no address associated with host. I have Uninstaled and reinstalled the app and still nothing. When I have motion caught on the camera I get an alert but cannot pull up anything.

[HappyMaddy]

I am getting the same error message. I can't get home right now to try and login there, would like the app on my cell to work especially when I get a motion alert. Request assistance.

[JamesC]

We are investigating this issue immediately. Thank you for posting.

JamesC

[jguerdat]

Hmmm. I haven't had any problems so far. ISP DNS issues?

[mikeavs]

it seems to be fixed as of 7PM EST

[jguerdat]

What ISP(s) were all of you using?

[mikeavs]

I am in Ontario, Canada - ISP start communications