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Online and Mobile Apps
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Anyone want to buy a 4 camera (paperweight) system?
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So i've spent half the day troubleshooting this thing with no luck. I tried all of the following individually and still cant use my system. I reset my entire network, I deleted all of the devices from my profile, i did a hard reset for the base station and I added a camera back to the system. Basically I started completely over, Still nothing. I also logged into my profile on the web to see if the videos are captured there, it still says no recordings. The camera will trip and send a notification to my phone, also indicating a video (1) in the bottom of the app, however when I click on it and go to the calendar, there is no video. Also, I can still not see a live video, the video screenshot it shows says it is from 7 days ago. I've checked the video duration (30), etc. and still have $500 paperweights. Can someone please assist before I smash this garbage?
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That much time should have had you initiating a trouble ticket. I can't be sure but it sounds like a hardware problem to me. If it's happening to multiple cameras I'd think it would be the base. If only one camera, think camera.
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Thanks Jguerdat, I tried to initiate a ticket via email however when I attempt to login after clicking on "send us an email" I get an error message. Convenient huh? Sure as heck not going to pay to call Netgear..... Also, everything was working beautifully prior to the update, I cant imagine it would be hardware, but you may be correct. I'm hoping someone from Netgear or someone in the know will chime in.
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