Scheduling the cameras

[Alison]

I installed the system last week.  The schedule shows solid green so I am getting alerts every :10 when people are in the studio - which is all the time.  I am unable to slide any of the time markers so that I can have the motion sensors on when necessary.  I did not set the schedule.  It automatically set up and I have no control over the times.

Thank you

[TomMac]

If the schedule is SOLID green, then you have motion activated...which is why your getting alerts. ( gray is no motion activated )

Simple test is to TURN OFF SCHEDULE with the toggle, go to MODES and hit ALL MOTION OFF manually ( or if you remaned it to similar ).

At this point all Alerts will/should stop.

If they do as should, go back to your schedule and DRAG the ALL MOTION OFF mode down to the first day, a section will go gray... drag the bottom/top of the gray area to turn off motion during the times yopu don't want it on.

Once you do it a couple aof times, you'll see how it works.

[Alison]

I am unable to turn off the motion mode - it is either all motion is on in the schedule, or if I switch the toggle, all motion is still on (round green dot).  I have tried to delete the mode and get delete the action mode.  It is stuck, stuck, stuck. There is no prompt or toggle to de-activate.

[jguerdat]

I doubt it's the issue but I've had issues with very occasional lack of refreshes of the screen. Might be something I did. Try closing the browser and/or app (force close if needed so you start fresh) and see if it's still the same. Logging out and back in may do the same thing.

[jrw46]

I went to "MODES" and hit ALL MOTION OFF.  I assume you mean the button above the  Schedule window. Nothing happens when I hit ALL MOTION OFF.

The problem I'm having is only one camera follows the Schedule.  I have the Schedule set so at night time all cameras (two) will record when there is montion.  Problem is the second camera records motion during the day. I do have two rules... If I understand the Schedule thingy there are two rules, All Montion On, and All Montion Off.  Like I said the second camera is active day and night.  The first camera works fine and only records montion at night,  thats the way I have the Schedule chart set.

[jrw46]

I have no idea what your talking about.. you said...

Try closing the browser and/or app (force close if needed so you start fresh)

I know what closing the browser means but what does and how do you do it... "force close"  I don't see an button labeled "force close"

Thanks

[jguerdat]

Force close is for the mobile app.  At least for Android, go to the phone settings, choose Apps (might be a couple steps here with Applications and then Application Manager - depends on the device/OS) and find the appropriate app, Arlo and/or browser.  Select the app and use the Force Close button near the top.  That kills the app forcefully and can be used to force the app to reload fresh.  Rebooting the device does the same thing but takes much longer.

[jrw46]

Maybe I should of mentioned, I'm using a Laptop.  So I don't know what 'mobile App' is.  So am I to asume that your directions were not for a laptop.  Further more, when you mention re-booting are you referring to truning my computer pff then back on again?  That didn't change anything, besides I turn my computer on anf off a couple times a day.

[jguerdat]

You hadn't specified what platform you were using so I gave you multiple methods. There's the web browser which can work on all platforms and then there's the app for phones and tablets. It's hard to infer what you're using without details. So, knowing that you're on a laptop helps although it might be important to know whether you're using Windows or Mac.

However, I had to go back to discern the problem you're having. Your issue is likely due to rules and Modes, the ones found in Settings. Verify you have a rule set up for each camera the way you want it. Be sure to save. Now put the rules into one or more Modes (still under Settings). Since you want both cameras to be operational only at night, one mode should have BOTH cameras assigned to it with both cameras/rules having a green check mark. I'll wager you only have one checked right now. Be sure to save. Now go to the Mode page by selecting it from next to Cameras/Library/Settings. Ensure the schedule is enabled. Drag and drop the Mode to each day at the top and adjust the bottom bars appropriately. Drag and drop the All Motion Off to below the first mode and adjust the times withe the top and bottom bars. Finally, drag and drop your rule to turn the cameras on to the bottom of each day and set the times. Be sure to save. Note that you don't actually have to create a rule/mode to turn the Cameras on - you could just use the default Modes of All Motion On and All Motion Off and use those in your schedule. It's still worth verifying that both cameras are selected for both Modes so everything works right. And be sure to save after each step.

[jrw46]

Thanks for the tips.  Let me go over what I have..  I want both camers to do the same thing, Both record motion at night and both no record during the day, simple.  This was the default settings when I first started Arlo.  The problem is, the camera 'B' records both night and day on motion.  I also noticed that I can't see the cameras in Position mode.  When I turn the postion mode on either camera, 'A' or 'B' , I get the following message...

Your camera is currently in use. Please wait for the action in progress to be completed to continue.

You can also power down your camera and power it back up so that you can perform this action.

Sorry about not mentioned my OS details.

Windows 10

HP Laptop

FireFox Browser Version 41.0

If another browser would work better I could easily change too it, however the only option I have would be IE, at version 11.0.22

To reiterate: Camera 'A' behaves fine, It records motion at night and off (no record) during the day hours. When Camera 'B' detects motion it records but all the time, night and day.  Comparing both modes and rules they both have the same settings and It appears the checkmarks are all green.

The Schedule window Has the "All Motion On" in the night time hours, the "All Motion Off" in the day time hours.

I'm sure there is something set wrong but I can't locate the area... To me, the settings don't seem to be intuitive, plus the fact that I have trouble understaning the terminology,  all causes confusion for me.

Thanks for all your help and patience.

[jguerdat]

You can use Chrome, Firefox or IE (Edge should likely work, too). It's worth trying a different browser just to see what happens to eliminate software issues.

For your scenario, you don't need to create new rules or modes - just use the default ones that are pre-installed when you set up the system.  However, I would still check the default modes, All Motion On and Off, to verify that both (all) cameras have green check marks in both modes.  My guess is that one camera is not checked (black check marks) in the off mode.  If you're using your own modes, the same thing is true.

You do say that one camera doesn't allow you to access it because it's busy. In Cameras view, are the running men red, green or gray?  Red means it's in use, green means it's ready for action and gray means it's disabled.  If red, you have to wait for it to stop before doing anything.  Green and gray allow you to use live view at will.

[jrw46]

Are you sitting down?   I though I would take the camera 'B' the one that doesn't follow the scheduling settings, the one that seems to record all the time, night and day, and remove the batteries.  You won't beieve this but now the camera 'A' that was working fine, wants to record night and day, even though I have it set to record night only.  It seems the presistance problem has now taken over the camera 'A' that was working ok.

Before I removed the camera 'B' from service I did check your suggestions.  Both running men where green, all checkmarks are green, which all seems normal, what I expected to see.  So these settings should allow either camera to open when selecting the position mode.  Like I said, and you might of misunderstood,  however both cameras gave me a 'busy' message when selecting the position mode.

At this time I have only one live camera, and the Scheduling window is, as far as I can tell, set correct.  But camera 'A' is not listening to the scheduling.  Something is twisted.  Maybe I should start over from new, but I'm not sure on how to go about it  Funny thing is I don't recall if there was a program I had to run to install the cameras or not...  I am so confused.  And I thought the ORB's I saw in the recorded files was the only issue. I gave up on that issue and agreed they where bugs.   😉 

How would one go about starting from fresh.  Please don't give up on me... 

[TomMac]

• Perform a factory reset on your base station. 
  
  Push the Reset button (on the back of the base station) and the Sync button (on the side of the base station) for about 10 seconds or until all the LED lights on the base station blink amber. This procedure returns the base station to its factory settings. If your cameras were synced to the base station, you might need to sync the cameras again after the base station comes back online. For more information, see How Do I Set Up And Sync My Arlo Cameras?.