Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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SSL Error has occured and a secure connection to server cannot be made

I am getting a SSL Error has occured and a secure connection to server cannot be made. When trying to log in to arlo to view activity.  Camera's are online and appear to be working correctly.

 

I do see that other people have stated the same issue.  I did not see a response or a "fix" out there.

 

If I delete the app and re-download it, it seems to correct the problem for a few hours.  It never lasts for 24 hours.  This started on 7/30/16 and has contintued.

 

Please help.

Model: VMB3000 | Arlo Base Station
Message 1 of 12
Guru

Re: SSL Error has occured and a secure connection to server cannot be made

Device and OS?

Message 2 of 12
Tutor

Re: SSL Error has occured and a secure connection to server cannot be made

I also have this problem on iPhone 6s
Message 3 of 12

Re: SSL Error has occured and a secure connection to server cannot be made

It is an iPhone 6s Plus. Not sure on OS. I haven't upgraded to 9.3.4 yet.

Message 4 of 12
Aspirant

Re: SSL Error has occured and a secure connection to server cannot be made

I am also having the same issue for about a week, getting very fustrated with deleting app and reinstalling every day. Have you heard any resolution to this? I have talked with my IT and they had suggested I contact Arlo.

 

Message 5 of 12
Tutor

Re: SSL Error has occured and a secure connection to server cannot be made

I updated the safari browser on my I phone and so far the error problem has not resurfaced. It has been ok for a day now
Message 6 of 12

Re: SSL Error has occured and a secure connection to server cannot be made

Someone suggested to update my safari on my phone. Otherwise no other advice.
Message 7 of 12
Community Manager

Re: SSL Error has occured and a secure connection to server cannot be made

Consider updating to the latest iOS version and let me know if you still see this issue. I have not been able to replicate this issue (using an iPad 2) but will escalate for testing on the devices mentioned above.

 

Please let me know if you are still experiencing this issue after updating to the latest OS.

 

Additionally, could someone who is experiencing this issue upload a screenshot with the error message?

 

JamesC

Message 8 of 12
Aspirant

Re: SSL Error has occured and a secure connection to server cannot be made

I have update OS and it has been ok for about 24 hours.Hopefully this was issue, attached copy of error .

Message 9 of 12
Aspirant

Re: SSL Error has occured and a secure connection to server cannot be made

I recently updated my iPhone 6s to iOS 10. I am now having the SSL connection issue. Same as screenshot posted above except my carrier is Verizon. How can I correct this?
Message 10 of 12
Guru

Re: SSL Error has occured and a secure connection to server cannot be made

Dunno that there's anything to be done by you.  Both the recent OS updates to iOS 10 and Android 7 seem to be causing some issues.  The app engineers have to have devices on those OSes to be able to test.  Hopefully they do.  I've submitted a case for the Android issue and I believe that others have done so for iOS.  You can always add your voice to the chorus.

Message 11 of 12
Community Manager

Re: SSL Error has occured and a secure connection to server cannot be made

Doyle713,

 

I have not been able to replicate this issue. Are you still seeing this behavior? Consider reinstalling the mobile app and try again.

 

Please let us know,

JamesC

Message 12 of 12