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Two iOS 6 iPhones. Was working great for me until I had my wife install the app on her phone, added her as an admin. Now I'm only getting email notifications, no longer push. Neither my wife nor I. I created new modes, reboot the main box, checked notification settings on the OS. I've only had this for 3 days. I need push notifications to be reliable. Help?
Arlo Push notifications also just stopped working for me after I updated my iPhone 6 to ios10.2. Rebooted phone, re-logged into Arlo, nothing seems to fix this so far.
I updated to ios 10.2 4 days ago so thats not it. My push notifications were working last night, but I noticed this morning on my way to the office that I wasn't receiving them. Email notifications are working. I uninstalled and reinstalled the app, and restarted the base, to no avail. The only thing I did different last night was remove an external hard drive and insert a pair of 64GB USB flash drives. Seeing how multiple users are having issues with notifications it appears to be a Netgear issue.
Push notifications are hit or miss for me the last 24 hours. Sometimes I would get a push notification but could not find them in the notification center of my iOS device. This morning I woke up and had no notifications, but three recordings from over night that should have triggered three notifications.
Same problem here. I had the Arlo pro push ntifications working perfectly for a week and today it just suddenly stopped pushing notifications. Email alerts still arrive.
Same here. I have a trouble ticket opened with Netgear and I included a link to this posting.
I have had the system for 2 weeks. Push notifications were fine all the way up until yesterday afternoon, I received one when UPS delivered something to my front door. Sometime after that push stopped working. Email notifications work fine. Apple devices updated earlier in the week as well as firmware updates to cameras recently, but everything worked after updates.
Sad part is that I purchased the 5 camera setup because I have been having some issues with my Xmas decorations being vandalized as well as a robbery in my neighborhood.
Last night at 11:10 PM, 2 kids no more than 15 years old slashed one of my inflatable decorations. Luckily my wife thought she heard something out front but no notification. I have a recording so that worked but by the time we saw the video and I went to investigate, they were gone.
There is another post similar to this one from earlier in the year and that was a back end issue that Netgear had to fix so I hope they resolve this quickly.
Same here. It all started last night.So my push notification stopped working on all my apple devices. It still sends me email but push notification quit working after 2 weeks. I have all the notification on and had deleted the app and reinstalled. I turned off and in my system too to have it reboot but still none. Its just not my iphone but my husband and ipad as well. We have the arlo pro 4 cameras. It was working fine for 2 weekes until last night
I just want to throw my name in the hat for the notifications that stopped working late last night. Everything has been working perfectly since I installed the system a little over two weeks ago. I purchased the Pro system with four cameras and was working on purchasing a fifth camera, but I'll wait to see what happens with this push notification situation before doing that because I'm still within the return window for the system. Arlo, PLEASE fix this issue since I really like this camera system and it's already installed!!!
chazbot wrote: Two iOS 6 iPhones. Was working great for me until I had my wife install the app on her phone, added her as an admin. Now I'm only getting email notifications, no longer push. Neither my wife nor I. I created new modes, reboot the main box, checked notification settings on the OS. I've only had this for 3 days. I need push notifications to be reliable. Help?
I'm having the same problems as everyone else in this thread, so I'm going to *assume* the problem is on Netgear's end and not the customers' end, since there are so many of us writing about the same problem today ??
I have 3 ARLO wireless cameras and have not received any Push Notifications on any of my iOS devices (iPhones and iPad) since late last night (after 9pm on Thursday, 12-15-16) .
I am getting the email notifications as well as the motion videos in my library, but no Push Notifications at all for any of them so far today either (Friday, 12/16/16).
**NOTE::: If it makes any difference for troubleshooting, I live in the state of Pennsylvania on the east coast. ****
I am logged in as the main user. She is logged in as a guest with full rights. She gets emails but not the push notifications. I wonder if it has to do with guest permissions.
Tell me if previously any of your guests or added users were receving notifications?
I'm getting conflicting info from Netgear. They told me that guest users are not allowed to get notifications which is limiting.
Just came to add to the list of users no longer recieving push notifications. Checked all cameras and rules, rebooted base station and phone, nada, zilch, zero, zip. Cameras are still capturing motion but I get no notification. Would rather not turn email notification back on as it generates so many pointless emails. Hope Netgear gets it working soon - the system is kinda useless without the notifications.
Luckily my wife thought she heard something out front but no notification.
Keep in mind that email notifications are still working at least.
Yep, email notifications still work. Depending on how people have their email set up (Fetch, Push), push notifications are usually better. Different alerts, etc.... I am also happy that recording is still taking place because I was able to show police and I also sent it to local news and they are showing it tonight.
just a question....when push notifications are active on the iPhone and the Arlo app is open on the Devices page with the system Armed...are the little men next to the wi-fi strength signal supposed to be green?
Mine are always black.
They turn orange when motion is detected, then they grey out I assume while the app is transmitting the video to the cloud....but I do not receive any push notifications.
