Notifications not being sent

[ertert]

Everything is functioning properly. No changes have been made to rules.

Movement is being recorded and going in library but I am not receiving

notifications on phone.

Have no way of knowing if something was recorded unless I go look in library.

[TomMac]

Are you signing out of app? If you do then you'll get emails but no pushes.

[ertert · Accepted solution]

I changed nothing. It is now working. I am "guessing" it may have been a Netgear server issue?

Was not working for 12 hours or so.

[JustLearning]

I do not sign out of the app but it seems to sign me out each time now. Touch ID doesn't always work and the password bar is blank as if I had signed in on another device (I have not). Can anyone help?

[jguerdat]

There's a sign-in each time you open the app but it's just a check to see if another device is currently active.  If so, a log out on that device and a new log in on the second device is performed (you know all this already, just reiterating).  So, as long as you're not actively logging out, all should be fine.  I do note that when I'm putzing around with rapid switching of devices, I sometimes actually have to log back in.  I do use the Remember Me box to speed things up.

Can't help you at all with Touch ID.

[JamesC]

JustLearning,

To set up Touch ID for your Arlo mobile app it must first be enabled on your device.

For instructions on how to get started using Touch ID, see here: How do I use iPhone fingerprint authentication to automatically log in to my Arlo app?

JamesC

[ertert]

All of a sudden today doing it again. Everything working,getting emails but no phone notifications.

Was working OK I changed nothing.

[JamesC]

ertert,

Is the Arlo mobile app logged in and running on your mobile device?

I have not been able to replicate any issues on the iOS/Android mobile apps. Are you still experiencing this issue?

JamesC