No emails

[Rozzie]

I have been on customer service several times in the last week and now not getting emails . Followed all the instructions and still no emails. I have checked several times and no emails.  Getting the push notifications. I read the complaints from Feb, and do not have a solution.  Help!!!😠

[jguerdat]

What email provider are you using?

[Rozzie]

I have aol and my husband has gmail. He is getting but not me.  Have both in email alert

[Rozzie]

And we both have verizon

[jguerdat · Accepted solution]

Sounds like an AOL issue for some reason.  Gmail is known to work but I don't know how many folks use AOL addresses so it's hard to say if that's a potential issue.  You may wanna fire the AOL email folks a question about possible issues (spam blocking, etc.) for these emails.

[Rozzie]

thank you for your reply.  I was able to figure out with the phone tech.  it was a phone upgrade issue.  it's working now.  

[Raymundo]

What the hell? I setup my camera almost 12 months ago, no issues until now, email alerts have stopped working. At first, I figured what have you done Netgear but I dont think Netgear is the issue. My email alert is being sent to my Bigpond (Little Puddle) email address and mysteriously stopped working some days ago. I added my work email address to the "Alerts" list and the alerts are being sent no problem. So i guess i need to contact "Little Puddle" to see if they are blocking Arlo.com emails.ANy input on this issue is welcomed. 

[jguerdat]

Other than deleting your original email address and then readding it, I think your only option is to contact the Little Puddle folks.

[Raymundo]

Yea thanks jguerdat, i guess thats the next step. Thanks for your reply!