Arlo|Smart Home Security|Wireless HD Security Cameras

New update again OMG

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7948luis
Aspirant
Aspirant
After the new update that I just got keeps showing that my batties are about dead that I just installed anyone else seeing this? And again updates on motion detection are slow again
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jguerdat
Guru Guru
Guru

When first getting status, the battery shows empty.  When status has been updated, actual level is shown. Ignore the initial indication - wait for status to be completed.

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10 REPLIES 10
Boat52
Apprentice
Apprentice

All my Arlo cameras are showing motion but not recording anything. It does seem that everytime there is a software upgrade things go nutsy. Very disappoinintg, to say it being politically correct. Hello Arlo team, are you there?

jguerdat
Guru Guru
Guru

I've seen my running men indicating motion in a browser while the app shows just armed.  Looks like there's some bugs to be worked out.  If you're concerned, try both the app and a browser for confirmation.  Notifications being turned on may also be comforting.

JamesC
Community Manager
Community Manager

I have escalated these concerns to engineering and will post a response as soon as I can.

 

Are you noticing any of these behaviors on the app (iOS or Android) as well?

 

JamesC

7948luis
Aspirant
Aspirant
I have Android
jguerdat
Guru Guru
Guru

My apps on Android seem to be fine with the exceptions of 1) attempting to use Settings on 4.2.2 causes a force close and 2) getting status on everything seems a bit hokey - I have to log out and back in, sometimes multiple times, to get a proper display and status.

JamesC
Community Manager
Community Manager

jguerdat,

 

Try clearing your browser cache if you are experiencing the running man indicating motion being detected (even when there is no motion). Please let me know if you still see this behavior afterwards.

 

JamesC

nickmobbs
Apprentice
Apprentice

I have this issue also.

 

Tried clearing cache... issue solved!!

jguerdat
Guru Guru
Guru

Worked here, too.

7948luis
Aspirant
Aspirant
Still keeps say Low Battery then full
jguerdat
Guru Guru
Guru

When first getting status, the battery shows empty.  When status has been updated, actual level is shown. Ignore the initial indication - wait for status to be completed.