Multiple Camera Access

[Kev2016]

I bought my parents the Arlo system and added myself as a friend to view their camera. I bought my grandparents the same set and tried to invite myself as a friend to view their account. I'm not able to view my grandparents camera. Are you allowed to be a friend on multiple Arlo systems?

[TomMac]

did you use the same email or a different one?

easy test, Try a second email and see if that's the problem

[Kev2016]

I used the same email. I should also mention that I'm using the app. It's more convenient to have all the cameras show up under a single account versus having to log in with two different accounts. I did use a different email and it worked fine. Would just prefer to have one account, not two.

[TomMac]

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Kev2016 wrote:
I used the same email. I should also mention that I'm using the app. It's more convenient to have all the cameras show up under a single account versus having to log in with two different accounts. I did use a different email and it worked fine. Would just prefer to have one account, not two.

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so it appears that the problem isn't yours, but on Netgears side with not allowing the same email used with 2 different friends accounts