Mode icon on the app

[DoubleWhy]

Hi there,

I don't have the mode icon on my Arlo app, which means I can't set up the smart alerts/motion detection.
Would you please help me with that?

[DoubleWhy]

When opening the app, I can see the following icons: camera, library and settings but not the "mode" icon.

[TomMac]

which app, which device?

[JamesC · Accepted solution]

DoubleWhy,

Are you logged into a shared account that has been given access from a primary account via the Grant Access feature?

If this is the case, the shared account must be given access rights in order to change modes. This can be granted within the Grant Access settings on the primary account.

JamesC