We have had our Arlo's setup for close to a week and the manual switching of modes seems to be completely unreliable. We change the mode to All Motion On from the iphone app and in the app and in a Safari browser on a laptop it says that the mode is on. After attemping to trip the motion sensor with no effect, I logged in online using Chrome. In the Chrome browser the Mode was listed as All Motion Off even though the app and the webpage in Safari say All Motion On. I switched the Mode in Chrome to All Motion On and it appeared to start working. However, even then out of 2 cameras 1 was detecting motion within 30 seconds, the other camera took 5-10 mintues before it signaled any motion alerts at all. There is no indiciation in the app or the browser if the camera has acknowledged the command to change modes which leaves me with literally walking in front of my cameras to see if they are working. Obviously this is completely unacceptable.
What is the solution to ensure that the cameras are set to All Motion On if I am controlling from the app while away from my home?
In general I have to say the initial setup has not been a smooth experience. The cameras were set to trigger push notifications on intital setup. This worked for 12hrs before stopping completely. We had to reset the hub and start over to get the push notifications working again. Then even just syncing the cameras to the hub has proved unreliable as it took 3-4 times per camera before they were sucessful.
My wife is ready to send all 6 Arlo's back but I am trying to get these issues resolved within the 30-day return period as if these worked properly they would be a good solution for us.
My name is Daniel, and I work for Netgear.
I'm attempting to reach you to help out with this issue you report. Please PM me with your phone number, and I'll be happy to follow up. I have also sent you a Private Message. I look forward to hearing from you!
So what is the answer to this issue?? I am haveing the same problem only after 2 days. I cant even get the Modes to schedule when I want to. I have a schedule set up on the claendar and now it gone and only ALL MOTION IS ON.. I cant get it to turn off. Plus it does nto send messages all the tiem either.....HELP HELP
I've created a case for you in our ticketing system, and one of our Support agents will reach out to you. It will require a bit more probing and troubleshooting to determine exactly what is causing the problem. Whatever it ends up being, rest assured we'll take great care of you.
Netgear Arlo Customer Support
Good morning 79vette,
I may need additional information to provide more comprehensive troubleshooting however, if it is green your system is set to turn on and off motion based on the times set by the schedule. Check your Modes and confirm the Schedule feature is disabled (Grey slider bar).
If this does not resolve the problem please provide information as to which type of device you are using (PC, Mac, Mobile - iOS or Android) and what if any error or unexpected behavior you are seeing when accessing Modes.
I look forward to your next update.
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Arlo worked than i changed the rules and now Nothing World Any more no vids in the cloud just live vids. Please help
see the dupe question in previous thread , answered
Morse is faster than texting!
It will not allow the change. Any help will be appreciated.