Library of videos prior to App update GONE

[mhschof]

Just had to update my Arlo App on my IPHONE last night and need today to find some old videos in the LIBRARY but they are gone!  Did the update to the APP cause them to vanish?  How can I retrieve them?  ugh

[ironchefjobo]

Same here, all my favorites are gone!

[nickgtr35]

Same problem here, my camera shows 10 but there are no recordings in my library. My library only shows Decemeber but before i could select a previous month? looks like the developers have not finished the update and have released an unfinished version before its ready.

[lumpyheatpad]

Sounds very similar to this issue: https://community.netgear.com/t5/Arlo-Apps/Library-not-synced-with-number-of-recordings/m-p/1024560#...

[nickgtr35]

this morning cameras all show zero recordings and zero in library, looks like there is some kind of automatic delete function.

[nickgtr35]

and now after opening the app again back to the same problem, 10 recordings shown on camera view but none in the library frustrating Netgear