Arlo|Smart Home Security|Wireless HD Security Cameras
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Pfifi
Tutor
Tutor

Hi!  

I just added a fourth camera to my existing base station which already has three cameras on it.  The syncing went fine but when I go to the app it has a red diamond icon with an explanation mark inside next to listed device in the settings part of the app.  Anyone know what that means?  I would appreciate any feedback!

Thank You!

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ctderek
Guide
Guide

It most likely needs a firmware update. I just had to do it to a new one I got this week.  

 

Go into the App, then My Devices, then click on the camera, then scroll to device info and then click on firmware. That should do it.

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ctderek
Guide
Guide

It most likely needs a firmware update. I just had to do it to a new one I got this week.  

 

Go into the App, then My Devices, then click on the camera, then scroll to device info and then click on firmware. That should do it.

Pfifi
Tutor
Tutor

THANK YOU SO MUCH ckderek!  Worked like a charm!  Icon gone, firmware updated! Thanks again!!

ctderek
Guide
Guide

Your welcome, glad it worked.

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