Can't download video IOS 9

[Pclee]

Upgraded to iOS 9 over the week . Tried to down load a video from the library I got an " user access denied" message. Tried on a IPhone 6 with iOS 8 with no issue.

[TomMac]

DUPE THREAD;  https://community.netgear.com/t5/Arlo-Apps/NEW-ios-v9-ANY-PROBLEMS-YET/m-p/983155#U983155

Just tested on Ipad v3 and IOS 9, no problem with playback or download ( went right into camera roll )

[Pclee]

Well my issue is on my iPhone 6 with iOS 9.

[TomMac]

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Pclee wrote:
Well my issue is on my iPhone 6 with iOS 9.

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Can't help then...

you didn't mention a device in the OP here tho you did in another thread wihich i prob copied the answer to ( only that a iphone 6 worked with v8 ).

But would recommend a delete and reinstall on the phone to make sure since your the first to mention the problem.... good luck

[Pclee]

Thanks received a call from Netgear customer services.
They are seeing problems with the iOS 9 and are working on it. Not a big issue since I have other devices still under iOS 8 which I can still use.

[Pclee]

Update: first of all excellent customer service. Problem was. The privacy setting. When iOS 9 was updated it set my photo privacy to diable. Enabling solve the problem. Again Arlo customer service was great!!!!

Thanks

[JamesC]

Pclee,

I am glad you were able to find a resolution to the issue! If you could mark this thread as solved so that others may benefit from the solution we would greatly appreciate it!

JamesC

[Scamper · Accepted solution]

Yes. It is indeed an access issue. Go to Settings/privacy/photos and turn on access to the Arlo app. Once I did that I was able to download the video.