Arlo app hanging on startup (Android 7.0 - Nexus 6P)

[SpartacusJones]

Recently, Ive noticed that when I get a notification alert about motion detection from one of my Arlo cameras and press on it to open the Arlo app, the app hangs on startup. By 'hang' I mean that it will start to open by showing the optline of the Arlo window, but nothing appears in the frame. I have to then force the app to close to continue using my phone.

Is anyone else experiencing unusual Arlo app behavior on Android 7.0?

[TomMac]

Try and clear the cache of the app ( app settings) , then power reboot your phone.

If that doesn't work, then I'd uninstall and reinstall the app.

[JamesC]

SpartacusJones,

Did reinstalling the app as suggested above resolve the issue?

Please let us know,

JamesC

[SpartacusJones]

Sorry for the delay in responding.

Short answer is No. The program still hangs (not all the time) enough that I cross my fingers every time I try to open it in response to an alert. What makes it a real problem is that the vehicle phone locks up for a while. I've tried a number of different things to get past this, but I think I'm going to turn the notification off and rely on an email and see if that works any better.

[jguerdat]

I suspect there are issues with the app and Android 7.  While I haven't had it freeze, I have an open case about viewing the latest video in the library (I don't have to actually watch it, just click on it) and then swipe to the previous video - the app crashes.  I just tried again with the latest app update that appeared last night (with Arlo Pro support) and it does the same thing.

[JamesC]

SpartacusJones,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC