Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I have two Arlo cameras. I primarily want them to get a live view of my front door and driveway since there are no real windows to easily see. I can undertand a few second delay, but when I go to Live view, it can take 30 seconds or more. One of the cameras is 10ft from the router, so I know it's not connection issues.
Is there any way to improve this? It seems it should be able to connect in a matter of seconds.
I don't even want it to record. If someone rings the doorbell, i want to be able to see who it is in less than ten seconds, not 60 by the time the app loads, I have to get to the camera, select "Live" video which will take 30-40 seconds, and then finally, whew.
I would think too if you had motion detection on that the camera would already be on so it would have instantaneous view from the camera.
The best thing we as customers purchasing these cameras can do is warn others that it's not the product you think it is. When sales crash maybe NETGEAR will say-- gee maybe we should have looked into these complaints about speed AND DONE SOMETHING!
With competition what it is, you would think that Netgear would respond and try to do something about this lag. It happens on the old router, new pro router, wire free original cams as well as the arlo pro 2's. The problem is most likely overwhelmed servers at Netgear (just guessing) because I have two installations in two seperate homes, with 3 bars on my cameras and they all have this same long lag.
Netgear, are you listening? Your customers are speaking.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.