Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

Jan 23, 2019 (USA)

What in the hell is Arlo doing?!!!  For the past couple of weeks, the Activity Zone appears for Arlo Pro and Arlo Pro 2 cameras on the iphone app, then it disappears, then it reappears, then it's gone again.  Today it happened again, there were only Activity Zones for the 1080p Arlo Pro cameras, now in the same day, it's back to being accessible to all the cameras, Arlo Pro & Arlo Pro 2 cameras.  I have noticed that sometimes into the Device and the Settings, and hit the Video Settings that some of the cameras views are zoomed all the way into  it's max, so it's very blurry and when you zoom out to regular view you can see that it was zoomed in to the top left corner of the camera…..this has happened on a few of my cameras over the past few weeks since they've been messing with the activity zones.   Very bizarre, and again, leaves the camera ineffective, as with lots of the crap that happens with this system on a daily/hourly basis.

 

So many flaws with this Arlo Pro camera system.  Here goes what I can think of, and I'm sure I'm going to forget to add several of them, but here it goes, in no particular order: 

 

  • I have 10 Arlo Pro and Arlo Pro2 cameras, and not one of them is reliable even half the time. PATHETIC AND A COMPLETE DISAPPOINTMENT, and as everyone knows, these Arlo Pro/Pro2 cameras are NOT cheap, nor are their rechargeable batteries
  • The entire system/cameras work or don't work with no rhyme or reason. There is no one answer that will fix your problem that day, because you think a particular setting or mode change got it to work, and then it doesn't anymore
  • most of my cameras do not record for the length of time I have them set to (if they even detect motion at all in the first place), if it's the full 120 seconds, it may only record for 10 seconds, or 30 seconds, or who knows what, sometimes it will work properly, most of the time NOT, and this goes for every single camera I have, not one of them works as it should. The base is constantly going off line several times a day
  • Every single one of my cameras is plugged in to electrical power, a couple of indoor ones with the power cord that came with the camera, and the rest are outdoors, and all the cameras inconsistently work and don't work, more so though consistently do not work, yes even the ones plugged in-doors.
  • False "incompatible charger detected" comes up several times a day on all cameras plugged in outdoors even with the requested Arlo charger.
  • Arlo outdoor weatherproof AC adapter needs to be made longer than 8 feet, or at least more choices, although I see the new Ultra has a magnetic power cord, so I doubt Arlo will be helping Arlo Pro/2 customers with making more choices in accessories. A RELIABLE outdoor weatherproof power cord/adapter is absolutely necessary because these rechargeable batteries do not last and are $50 a pop!
  • Activity Zones come and go
  • Devices fail to connect constantly several times a day
  • The rechargeable batteries do not last more than a year, eventually will not hold a charge
  • False detections, motion and audio
  • Misses things it should have detected many times a day, therefore not a very reliable "security" camera in the least
  • Arlo cannot seem to truly "Solve" any of the issues, it ends up being a temporary fluke that works for a short time at best and Arlo wants to put a "solved" on the issue when it is most likely NOT solved, because I have plenty of issues with things that have been listed as "Solved"
  • Too many places to make changes that can conflict with another selection/setting in the mode vs. settings.
  • Very unreliable, undependable, system at best, certainly would not recommend for security purposes.
  • Sound is lacking on several recordings randomly, when they do decide to record something, usually the sound of wind blowing or a bird chirping.
  • Smart detection is practically useless (for me), you need to be able to reset and/or correct the detector when it's wrong.
  • Each of my cameras are set up at different levels, distances, etc, and still each camera might work today, then not tomorrow, or I should say this morning, and not later the same day. So it's not the viewing height, distance, side to side movement, yada yada yada, it's the system or camera flaw, because if the height, distance, side to side movement was the reason, then it could be corrected, but it's not true, it may work for the people in the lab who created these programs, but it doesn't work consistently in real life.  I have cameras that pick up cars going " side to side" out at the street that is about 100 feet away from the camera, yet won't pick up something coming into the driveway…Other times cameras will do the complete opposite, none of which consistently work, more like consistently don't work.
  • Motion test is a waste, doesn't really work, and should be removed.
  • There should be a retrigger time choice so when the camera does stop recording when there is still motion going on, it will automatically restart in another clip, but I'm sure that would be unreliable too if there were such a selection/choice, because none of my cameras consistently or reliable record the amount of time that I have it set for.
  • Mostly Records a bunch of nonsense, either as motion, or audio but doesn't detect real movement/audio even around the same time…..it could record every 2 minutes, then miss something that actually happened for a 10 minutes span, and then start recording again after that 10 minutes where it should have caught something, but didn't, then it will start up again and go back to a bunch of nonsense recordings.
  • I would love if all of my cameras recorded maximum length clips all day (since they are plugged in to electricity and no depending on the battery), rather than missing something important.
  • Not even one of my 10 cameras is reliable on a daily basis, you can always find something that it blatantly missed (several times in a day)
Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 7
Initiate

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

Well put I’m in same boat I have 14 cameras across two homes similar issue and a list of even more complaints and features. The only way I think to really get thru is to wake up the retailers who carry their products. Only they have tru power to wake them up and create change. After all they are a public company now so if their sales start dropping so does their stock price which is what drives all public companies. Arlo wake up and listen and then FIX your expensive system. There are cameras out there at a third the price that work and have better features.. unresponsive companies will eventually get crushed in this marketplace leaving us with worthless systems.
Message 2 of 7
Highlighted
Initiate

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

II agree -- the system sucks. So unreliable. It would be bad enough if the system weren't so expensive but when you pay almost $1k (on sale) for the standard 6-camera system, it's outrageous.
Model: VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE, VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 7
Initiate

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

I'm having similar problems when trying to use SMART features. Completely unreialble and erratic.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 4 of 7
Aspirant

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

Very frustrated and disappointed in NetGear/Arlo.

 

I have been an Arlo user for almost two years, first employing the basic Arlo 4 camera package indoors and outdors( mostly wired) and then last year added 4 Arlo Pro cameras with the new base station to control all of them.

 

Everything worked fine until it seems that Arlo changed the subscription levels of service in late 2018,because the system motion detection recording has since disappeared on all my exterior cameras despite two attempts by Arlo technical support to re-sync, remove the devices including the base station, custom modes, sensitivity settings, Internet Service Provider Speed Tests, you  name it. I even signed up for the the Arlo Smart Premier subscription to ensure that I was going to get the full funtionality. (Camera not recording videos Case Number (40734859))

 

My ability to monitor the exterior of my home for motion detection recording is non-existent. They need to step up and finally take care of these glitches. It is way too time consuming to keep trounbleshooting,let alone the potential for a true security breach and then no  of it. This is precisely why I spent this kind of money on the system and its funtionality to begin with.

 

Let's hope with enough of us complainuing that they will finally employ a solution

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 5 of 7
Aspirant

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

Same situation here. Motion detection stopped working entirely on one camera. Re-sync, recharge, leave connected to power, nothing works. Additionally, for some of the cameras where motion detection does work, recording starts way to late in which case you only catch a little glipse of what happened. Truly crap considering the price. I hope that future software updates (which seem to be few and far between) will resolve some of this.  

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 6 of 7
Apprentice

Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day

3/29/2019 USA EST 9:43 am

Yes, mine are still having issues.  Every single day, one or two of my cameras somehow turns off it's Night Vision, which in turn somehow makes the camera lens go FULL ZOOM to the top left corner of the camera, so therefore it doesn't catch any movement, which renders the camera useless during this failure.  And there's no way to know that until you happen to see that the camera didn't catch something you know happened, and you can see that your other 10 cameras have lots of notifications on them, and you go into that particular camera's settings, then tap Video Settings, and  you will see the view of the camera is a super tight shot of whatever is in the camera's top left corner, it will be very out of focus, and you will also see that the Night Vision is no longer green.  WTF is going on?!!!  As with all of the problems these cameras/system have, there is no rhyme or reason to their failings.  I didn't do it, and why does it do it to one or two a day sporatically?  Tomorrow it could be one/two of the other 10 cameras.  And of course, there's no way to easily fix this crap because Arlo makes finding navigating through the Settings/Modes too difficult, they should all available on one screen, not a Settings screen and a Mode screen.  Too many places to try and find why your camera settings/modes have decided on their own to change.  And mind you this can happen several times through out one day.  You notice it's not caught recordings, so you investigate, and change what the camera some how changed on it's own, and looks good....later in the day same crap happens to the same camera, because you noticed it didn't record something that it certainly should have.....No frustrating and unreliable.  I have all of mine plugged in to power.  And another thing, I have all of the cameras set to record 2 minutes, and some at any given time will only record for 10 seconds, or 60 seconds, very random lengths.  Also they need to update these cameras so that if a sound sets it off to start recording, and within that recording length a person or vehicle or motion happens too, then it should notify that. 

 

Still frustrated with these Arlo Pro/2 cameras/system

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMB4500 | Arlo Pro/Pro2 Base Station, VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 7