Arlo Hub Getting Status.

[mattygm]

Hi, i recently installed my arlo system and have run into a bit of a problem. When i try to change the mode on my android device, it comes up with a picture of the router and underneath says "Getting Status", so i am unable to change the mode. Also i have been trying to update the firmware, and when i have been looking through the forums they all say make sure automatic updates is turned on, but i dont have that option.

Any help would be appreciated.

Thanks

Matt 

[jguerdat · Accepted solution]

First, firmware updates are automatic - there's no setting for them like there used to be.  All you can do is maybe reboot the base or wait overnight when updates are pushed out.

When I get "Loading" or "Getting Status" that seems to hang, I generally log out and back in.  That usually helps.  Also, is this the app or browser?  Have you tried the other?