48925472A15B no longer receiving alerts on the locked screen of our Iphone 6 cellphones.

[Maria711]

Since June, my arlo has been working perfectly. Yesterday, however, it stopped sending alerts to the locked screen of our two I-phone6.

48925472A15B

1.7.1_4638

HW VMB3010r2

Please advise!  Thank you.

[calliedo]

Same is true for me (Android phone) as of today... I think it must be the Arlo "system".

[Harms_Way]

I agree - same is happening on my end as well. First noticed no alerts on Jan 8, 2016 and I have changed no internal settings. Only thing I did physically change was the batteries on 1 camera before the "No Alerts" started happening?

Phone Type: iPhone 6S

Version: 9.2 iOs

Arlo Version: 2.0.0

Released: Dec 14, 2015

Any help would be greatly appreciated.

Thank you.

[jguerdat]

There's possibly two things here - one being a lock screen issue and the other being no app notifications at all. If the latter, choose the Mode tab, select your system and edit your modes to set  notifications.

[bimbas24]

I've checked my notification settings about 10 times and they are set correctly....yet no push notification.  What's really strange is that I am getting them for 2 out of my 3 cameras.  Why would only one not be sending them?  All of the settings are the same for each camera. 

[calliedo]

Here is what I did that corrected this issue for me.  Logged off on all computers, tablets, and turned the cell phones off. . Then, turn off the router for a few minutes with the button on the back, then turn it back on again.  When you get the three green lights on the router after a few minutes restart the cell phones and all worked as normal. 

[bimbas24]

Thank you! It's working again.

[bimbas24]

Never mind...it stopped working again.